Email for Kids
Kids are using email at an earlier age than ever before. And it can be a really useful thing to let them communicate with grandparents and other relatives that are spread around the world. But, how do we keep kids safe when using email. There are a number of ways ...How to Become an Outlook Power User
Some people are fine with simply receiving and sending mail through Outlook - but these tips are for the rest of us. The power-users who want to customize their Outlook experience will find more than enough info in this highly informative article.
Steve Jobs Remembered in Cartoons
Steve Jobs may have left us a while ago, but little reminders of his legacy can be seen everyday. Check out these cartoons celebrating his life, work ethic, and quirks that made him so unique.
Princeton Friends School Case Study
“I’m so glad SureTech.com kicked some of our IT to the cloud,” said Mary D’Amore, Director of Technology for Princeton Friends School, as she discussed the restructuring of the School’s IT system. “Over a period of eight months SureTech.com provided a breadth of specialized support coupled with more efficient hosted solutions...
SureTech.com is a growing IT company serving small to medium-sized businesses nationwide. We are looking for a Customer Service Operations Manager (CSOM) to be responsible for customer satisfaction and management of our services delivery process. The CSOM will work closely with technical and engineering experts and be primarily responsible for customer satisfaction, and service delivery processes.
Position Overview:
- Provide excellent customer service over the phone and in writing
- Manage delivery of clear, consistent and, above all, reliable client communications throughout all our service and communications channels
- Oversee all technician schedules and coordinate 8 am to 6 pm regular office coverage
- Enter data and log customer support tickets into ticket system
- Dispatch service calls based on priority and our service delivery standards with a relentless focus on optimizing positive client service experience
- Work with the technical team to identify and remediate quality issues or reliability risks
- Coordinate client notifications with regards to scheduling, service calls, and status reports
- Coordinate tech team meetings to review outstanding issues/projects/products and ensure good team collaboration
- Project Management as needed for implementations of larger customer projects
- Analyze and improve operations structure and workflow with an eye to improved documentation and standardization of processes
- Support new and existing customer sales communications and upsales
- Support and improve financial and service quality reporting processes
Qualifications:
- Terrific phone etiquette, interpersonal skills and customer relations ability
- Excellent writing and communication skills
- Professional, organized, flexible, and stress resistant
- Detail-oriented, highly motivated, and strong organization skills
- Willingness and ability to learn new technical skills as needed and comfort with technology
- Project management and team leadership
- Process creation and documentation
- Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
- Knowledge of AutoTask, Microsoft Project, Visio and MS Dynamics CRM a plus.
All resumes should be submitted to: SureTech.com via email to This email address is hidden from email harvesters via JavaScript This email address is hidden from email harvesters via JavaScript
