Frequently Asked Questions (and Answers)

What if I am having problems getting my login to work from a new machine?

It is most likely that you need a browser add-on installed. To fix this, look towards the top of the browser and find a bar that says: "This website wants to run the following add-on: 'Provision Networks Load and License Manager Client from 'Provision Networks'..." All you need to do is click ...

How do I load SureDesk™ from a new computer?

To use your SureDesk™ you must log in using Internet Explorer version 6 or better. Type https://my.suretech.com in the Address bar. Enter your user name and password in the SureDesk™ login screen and you will have access to your files.

How do I set up a printer on SureDesk™?

If you open an application (e.g. Word) and click print you can print from the printer in your office—all printers should be configured on your SureDesk™   automatically.  To select a printer, when you click print you can select from the available list of printers.  Note: The printers ...

What drive do I use and how do I move files between drives while on my SureDesk™?

 Local Disk (C:) is the local disk to each SureDesk™ and where “My Documents” are stored.  We encourage you to save large files on the Network Drive rather than local disk.   Network Drives (S:)  The SureFiles™ Shared Disk Storage (S:) is the file server drive or SureFiles that everyone ...

What do I do if I’m getting disconnected from my SureDesk™?

SureDesk™ is dependent on your internet connection.  If you keep getting disconnected from SureDesk™ it is likely that your internet connection may be having hiccups. Please contact us at This email address is hidden from email harvesters via JavaScript to let us know right away if you are having any connection problems.  Also, if available, ...

What should I do when I am stepping away from my desk while my SureDesk™ is running?

If you are stepping away from your desk, be sure to save any open files.  (This is a good idea whether you are on SureDesk™ or not!) We have enabled autosave for all MS Office files for added file safety.

How do I load SureDesk™ On a New Computer?

How do I load SureDesk™ On a New Computer?To use your SureDesk™ you must log in using Internet Explorer version 6 or better. Start Internet Explorer and type https://my.suretech.com in the Address bar. You will see the SureDesk login screen.   If you see the text in red above that indicates you need to install the Virtual Acecss ...

How do you change your Windows password?

To change your computer password follow these steps (the proccess is the same for Windows Vista and XP):   Go to the Control Panel. You can access the Control Panel through the Start Menu. Open up User Accounts. Select Change your password. You will need to put in your old password ...

How do you change your SureDesk™ password?

How do you change your SureDesk™ password?Changing your password on your Suredesk™ desktop is fairly easy.  1.  First you need to select Ctrl -> Alt -> End at the same time.      Note: Hitting Ctrl -> Alt -> Delete will bring up the options for the computer your accessing the remote desktop on.  2.  Select the Change ...

Windows Domain and Workgroup Definition

A Windows Server domain is a logical group of computers running versions of the Microsoft Windows operating system that share a central directory database. This central database (known as Active Directory starting with Windows 2000[1], also referred to as NT Directory Services on Windows NT Server operating systems, or NTDS) ...

How do you install ViceVersa?

How do you install ViceVersa?ViceVersa is a program that allows you to back up or synchronize (restore missing files) files on a computer.  Installation is fairly easy.      1.   First you need to go to ViceVersa website to download the ViceVersa program.    2.   Next run the install program and ...

How do I set up my BlackBerry to use Microsoft Exchange?

How do I set up my BlackBerry to use Microsoft Exchange?Correct Service | Backing Up | Security Wipe | Enterprise Activation   If your Blackberry is activated on a Blackberry Enterprise Server, it has the ability to wirelessly synchronize the contents of your main Outlook folders, including any mail-enabled folders (like your Inbox or Sent Items folders), your Contacts folder ...

Caching the calendar in Outlook

Caching the calendar in OutlookWhen you want to cache your calendar in Outlook 2007, follow these steps,   1.  Select the Tools → Account Settings... menu.   2.  Double click on Microsoft Exchange.   3. Click on More Settings ...   4. Select the Advanced tab, then check the Download shared folders (excludes ...

How do I change my SureFiles™ Password?

How do I change my SureFiles™ Password?You can now automatically submit a request to change your SureFiles™ password. Your password is not changed automatically. We will send you an email when your password has been successfully changed.   1.  To change your password, connect to at least one of your shared drives.   2.  Then click this ...

Mapping your SureFiles Drives

Mapping your SureFiles DrivesAfter successfully configuring your secure conection to SureFiles™, you may now map your shared drives.  You accomplish by following the steps below.   I. Ensure that you are securly connected to SureFiles™ Before you begin insure your Secure Connection to SureFiles is connected.  To determine your connection is ...

How does my web browser connect to a website?

When you type in somedomain.com your internet service sends a message to a machine called a name server owned by your internet service and asks this machine “hey, where do I find the website for somedomain.com?” - view comments

Getting Started With SureFiles

Getting Started With SureFilesI. Setting up you secure connection to SureFiles   1.  Click this link to download the Citrix VPN plugin. 2.  Enter your User Name and Password* and clck the "Log On". 3.  On the next page select click the lock icon.  This will begin the installiation process. ...

How Do I Change My SMTP Port

How Do I Change My SMTP PortMany ISPs, including America Online, EarthLink, and MSN, will not allow access to an external SMTP server. This is most commonly implemented by blocking traffic to port 25, the SMTP port. If your e-mail reader supports it, you may work around this restriction by using port 2525 instead.   Outlook ...

How do I set up my IMAP Email Configuration?

How do I set up my IMAP Email Configuration?The following are steps to configure your IMAP email account with SureTech.com.   Attention Payment Management Employees and Sales Reps.  We have decided to roll back the IMAP mail migration to our origional Exchange.  Please do not make any changes to your current configuration.    I. ...

What do I do with this email warning me of a virus?

Any mail that has obviously been forwarded as a chain letter warning of just about anything, even if the warning is true is almost guaranteed to be some specie of SPAM.  Sometimes messages like this refer to partially true threats, but the goal of the originator of the message ...

Configure iPhone for SureMail

Setting up the iPhone using Exchange ActiveSync (iPhone firmware v. 2.0 only)   Introduction This procedure walks through configuring an iPhone for synchronization with your SureMail mailbox via Exchange ActiveSync.   ActiveSync will wirelessly synchronize your mail folders, your contacts, and your calendar with your iPhone.   Note that ...

Configure Outlook 2007 with SureMail

Configure Outlook 2007 with SureMailNote: Screenshots are from Windows Vista, but the procedure is the same for Vista and XP   Part 1 - Creating a new Profile   1.  Click the Start button choose “Control Panel”, and on the left-hand pane, click “Classic View”.  Then choose “Mail” from the list of ...

Open another users SureMail™ calendar through Entourage

(1)   From within Entourage, choose “File – Open Other User’s Folder” (2)   Click the “Find User” button. (3)   Enter the first few letters of the name of the person whose folder you want to open, and click “Find”. (4)   Highlight the person’s name, and click “Advanced…” (5)   Here, you need ...

How to change your SureMail Password?

How do I change my SureMail™ password?   In order to change you SureMail™ password, please use the Outlook Web Access interface.  (It cannot be done with the standard Outlook client.)  Logon to Outlook Web Access by browsing to https://outlook.suretech.com.  After logging into your SureMail ...

SurePhones Manual

Known Issues Call conference only works with 3 way calling on hard phones.  Soft phones can reportedly handle up to 10 simultaneous calls Currently it is not possible to automatically hit dial and successfully call a number from the Caller ID list - these must be redialed manually.   Key ...

Schedule of Fees

SureSolutions™ Per Frequency Price Always fast, always reliable cost saving solutions for all technology needs. Fortune 500 quality for small to medium sized companies.   Computers, servers, email, phones, voice mail, prompt support, coaching, security, all your online and desktop applications – smoothly supporting your workflow! SureTech.com brings ...