The iPad Weightless Desktop
The iPad just unveiled by Apple offers incredible new potential for the mobile office. While it's being touted for it's video/music/gaming possibilities - we see huge potential for the business realm.
Apple Aluminum Wireless Keyboard 2.0
Small Is Beautiful
I tend to like to write on my keyboard on my lap or on a lap bench...
Windows 7 Will Help You Forget Vista
We are excited by the reviews that Windows 7 is receiving and the great benefits this will bring to our customers. We've been trying it out ourselves and the stability and integrated Office Suite features it brings are exciting. This article sums up the software nicely.
October 8, ...The SureTech.com technician must close down incidents escalated from SureHelp 1 once the issue is resolved. To close down the incident, there are three fields that must be filled out:
Additional Comments
This is where the resolution should be recorded - it should be as detailed as possible for future KB reference.
Closure Code
This field describes what sort of issue was resolved. In general terms, "Local" means that the issue was more workstation-specific while "System" indicates that it was server-based. These fields are useful for reporting.
Where Closed
This field describes where the incident was actually resolved. Out recommendation is that SureTech close all of their incidents as either "Reseller" or "Onsite" to ensure proper tracking.
Once the fields are completed, you can click on "Close Incident" to close it down. The "Caller" will receive an email indicating that the issue has been resolved.
