The SureDesk is a Work in Progress

Computers are not quite like TVs - when you turn them on, you actually intaract with your computer in many ways.  This takes some training, both for the computer and for you.

For our part the SureDesk is a balancing act to find the optimal balance between four separate goals: performance, cost efficiency, flexibility and security.  Our commitment is to provide solutions that to the greatest extent possible provide the best of each of these goals.

Most of you will have had years of training with your physical PCs, Macs and Laptops.  We've worked very hard to make the SureDesk as similar as possible, but it's just a little bit different in some ways and a little bit the same in others. 

The better you can understand the SureDesk, the better the experience is likely to work for you.

Please keep in mind:

• The SureDesk does not exist anywhere that you can touch it. We rely on "virtualization" technology to assemble your SureDesk from servers that deliver Memory, Processing Power and Applications that are all stitched together to present you with a "virtual" desktop.

How this is different from what you may ...

If you go to https://so3.suretech.com/ (SureDesk 3.0) or https://so2.suretech.com/ (SureDesk 2.0) and see the below message that means you need to install the Citrix receiver to access the SureDesk.

Note: If the receiver is already installed click Already Installed.  If it still doesnt work uninstall the receiver and and reinstall.

Downloading from this webpage is NOT RECOMMENDED because it will most likely not use the most current version of the Citrix receiver.

If you do wish to download from the access panel follow the below steps.

1. Click the checkbox next to By selecting the check box, you confirm that you have read, understand, and accept the Citirx License Agreement.
2. Click Download.
3. Click Run and run the program.

Installing on a PC

1. Go to http://www.citrix.com/English/ss/downloads/index.asp?ntref=hp_nav_US
2. Click on the Client Center download image.
3. Click on Windows.
4. Click the download link under For Web Access.
5. Do not click on Click to download your file now, but click on the words Click here which are at the bottom of the ...

To reset your password on a windows machine you need to press ctrl-alt-delete simultaneously on a windows keyboard.

On a Mac the command is ctrl-cmd-del if you have an extended keyboard. (del in this case is the delete key in the home/end key group on an extended keyboard)

If you have a compact keyboard or a laptop keyboard you don't have this extended del key (not the main delete/backspace key). 

Sending the command on a compact keyboard

The first trick is to select "enhanced keyboard support" from the Keyboard menu in the Citrix ICA Client navigation at the top of your window.

Once this is selected press fn-ctrl-alt-delete and you should get the login manager popup. (in this case alt is the same as the option key and delete is the main delete/backspace key)

From that window just select the "change password" button.

Please see the Windows Password Rules FAQ

To fix this, look towards the top of the browser and find a bar that says:

"This website wants to run the following add-on: 'Provision Networks Load and License Manager Client from 'Provision Networks'..."

All you need to do is click on the bar and allow it to download and install the add-on. After the add-on is installed you should be able to login using SureDesk.

Type https://my.suretech.com in the Address bar.

Enter your user name and password in the SureDesk login screen and you will have access to your files.

Note: The printers that you have available on your SureDesk will change depending on the computer you are logging in from.  

Network Drives (S:)  The SureFiles Shared Disk Storage (S:) is the file server drive or SureFiles that everyone has access to based on permissions the client has us set up. 

Other:  These drives are local drives to your computer rather than SureFiles.  The names of these drives change depending on the computer you are using.

If you save a file to your computer rather than on your SureFiles, you would find it in one of the Other drives.

If this happens, you will only be able to access that file on that physical computer.  

To move it to your C: drive or S: drive so you can access it from anywhere, simply copy it to either your C: drive or the shared S: drive.

Note that this copy is doing an upload over the internet, but once it is on the SureFiles it will be fast to open.

Please contact us at solutions@suretech.com to let us know right away if you are having any connection problems. 

Also, if available, log on to your desktop from another machine. Sometimes the internet connection from one machine can be working better than from another. 

The beauty of SureDesk is your same exact desktop is available from any computer. 

Start Internet Explorer and type https://my.suretech.com in the Address bar.

You will see the SureDesk login screen.

If you see the text in red above that indicates you need to install the Virtual Acecss client, look towards the top of the browser and find a bar that says:

"This website wants to run the following add-on: 'Provision Networks Load and License Manager Client from 'Provision Networks'..."

Click on the bar and select Install ActiveX control. You may get the following warning:

Click on the Install button.

You eventually will get the install dialog for the Virtual client

Click the Next button.

The client will install and eventually show the finished dialog

Click Finished and you now should be able to log in to the virtual desktop with your username and password which you should already have.

After you've logged in you should click on the Hosted Desktop icon to launch your desktop.

 1.  From your SureDesk, position your mouse to the top middle of your window.  You will see a Citrix menu bar appear.  Click on the small keyboard icon as shown below. 

It is highly recommended to change your password from the initial password assigned by SureTech.com and periodacally thereafter.

 2.  Select the Change Password option.

 3. Type in your old password and your new password and hit Okay.

For information on changing your normal Windows password see here.