The SureDesk is a Work in Progress

Computers are not quite like TVs - when you turn them on, you actually intaract with your computer in many ways.  This takes some training, both for the computer and for you.

For our part the SureDesk is a balancing act to find the optimal balance between four separate goals: performance, cost efficiency, flexibility and security.  Our commitment is to provide solutions that to the greatest extent possible provide the best of each of these goals.

Most of you will have had years of training with your physical PCs, Macs and Laptops.  We've worked very hard to make the SureDesk as similar as possible, but it's just a little bit different in some ways and a little bit the same in others. 

The better you can understand the SureDesk, the better the experience is likely to work for you.

Please keep in mind:

• The SureDesk does not exist anywhere that you can touch it. We rely on "virtualization" technology to assemble your SureDesk from servers that deliver Memory, Processing Power and Applications that are all stitched together to present you with a "virtual" desktop.

How this is different from what you may ...

Wireless setup of Exchange ActiveSync: Windows Mobile 6.0 Standard

Pre-requisites for wireless setup

You will need the following items to get started:

-          Thoughtbus mailbox

-          Active Internet connection to Windows Mobile Smartphone

Wireless ActiveSync setup

1. Ensure that your wireless device is in an area with good data network reception.
2. From your main screen, choose Start

3. Then, choose Messaging:

4. On the next screen, select Add ...

Introduction

Entourage 2008 provides a number of cosmetic and functional upgrades to Entourage 2004, but in terms of setting it up to connect with your SureMail Exchange mailboxes, there is very little difference. These instructions show you how to set up Entourage 2008 to connect to your SureMail mailbox.  With Entourage 2008 linked to SureMail, youll have access to your SureMail e-mail and your organizations Global Address List. In addition, your Entourage Address Book will be synchronized with your Contacts, and your Entourage Calendar will be synchronized with your Exchange Calendar.  Also, when you invite other SureMail users in your organization to meetings, you can view their free/busy information.

In addition, youll have read/write access to Public Folders from Entourage 2008. Note that you will only be able to see and use Public Folders that store mail items, contacts, and calendars not those that store notes or tasks. For full access to Public Folders, log on using Outlook Web Access at https://outlook.suretech.com . -- please note this is only available on Exchange 2003, not on Exchange 2007.

Setting up Entourage 2008

We make it easy to get support for any aspect of your IT with just one email or phone call.

Our primary hours are work day hours, with premium support available after hours. 

The easiest way to get support is to email us at:

     2.   Click on "Installation Links" on the side bar

     3.   In the Installation Links page select the appropriate installation link. If the installation you want is not there contact your manager.

     4.   Copy and paste the installation link into a browser to open the installation page.

     5.   Read the instructions and write a name for the computer. Check the "I have received this link from a trusted source" box and hit the "Continue" button.

      6.  The program will be downloaded onto the computer. After it is downloaded follow the installation instructions.

      7.  Once it is done installing check the My Computers page to make sure the computer is listed.

The SureTech.com SureOffice™ 

Your first step towards solutions that are:

  1.  To change your password, connect to at least one of your shared drives.

  2.  Then click this link -> https://10.0.14.97/password.

  3.  You will get an error message from your browser about the security certificate. In Internet Explorer 7 click Continue to this website.  In Internet Explorer 6 click Yes you want to proceed.

IE 7 (above) and IE 6 (below)

      In FireFox click Or you can add an exception.

FireFox

      Then click Add Exception...

      After the new window pops up, click Get Certificate, then Confirm Security Exception.

  4.  You may be asked to log in to the webpage. Use your SureFiles user name and password.  For your SureFiles user name include the word suretech with a backslash (\).  So in the log in your user name should look like suretech\yourusername.

I. Ensure that you are securly connected to SureFiles

Before you begin insure your Secure Connection to SureFiles is connected.  To determine your connection is established you will see the following "lock icon" in your taskbar:

If you do not see this icon, double-click on the Citrix Access Gateway lock icon on your desktop and log in.  If there is no icon on your desktop please follow the instruction on setting up your secure conection to SureFiles.

Mapping you SureFiles Drive

1.  Open "My Computer" from your "Start Menu->My Computer" or by using your "Windows + E" key shortcut.

2.  Cick on your "Tools" menu and select "Map Network Drive..."

3.  SureTech.com has set up two different drives you will map to.  First is a Corporate Drive and second is your own Personal Drive.  The Corporate drive contains folders for different departments in your organization such as Finance, HR, Technology etc...  Your Personal drive is empty by default but allows you to create folders and files as you wish.  For simplicity and consistancay we recommend that you use the drive letters "S" and "P" for these drives.  S stands for "Shared" and  and P stands fir "Personal", however you may use any available letter if these drive letters are already mapped to a different location.

Mapping your Corporate drive 

     1.  Select the "S:" from the drop-down for your drive letter.  ...

1.  Click this link to download the Citrix VPN plugin.

2.  Enter your User Name and Password* and clck the "Log On".

3.  On the next page select click the lock icon.  This will begin the installiation process.

Citrix Access Gateway

4. Select "Run" when you are presented with the following dialog:

5.  Accept the "Citrix Software Terms and Conditions of Use".

6.  Citrix Client Access will begin to install.  When The install is finished you will see the following notification in the lower right-hand corner of your screen.

7. If (and it probably won't)the client prompts you with the following error message: Type key.suretech.com (Press Enter).

 * If you do not have your User Name or Password please contact your Account Administrator.

After you successfully connect to SureFiles please click here for instructions on how to map your shared drives.

Setting up your IMAP Account with Outlook 2007

1.  Open Outlook and Select Tools->Account Settings from the main menu.

2.  Select "New" from the "Account Settings" window.

3.  In the new "Add New E-mail Account" window, insure that "Microsoft Exchange, Pop3, IMAP, or HTTP" radio button is selected and click "Next"

4. Select the "Manually configure server settings or additional server types" checkbox in lower left corner of the window then click "Next".  (You will provide your name, e-mail address etc... on step 6)

5.  Ensure the "Internet E-mail" radio button is selected then click "Next".

6.  Provide your name, e-mail address, server and login information in the fields provided.   (Please contact your Account Manager or solutions@suretech.com  if you do not have any of the information).

Note to AOL, MSN, Earthlink users:  Many ISPs, including America Online, EarthLink, and MSN, will not allow access to an external SMTP server. This is most commonly implemented by blocking traffic to port 25, the SMTP port. You may work around this restriction by using port 2525 instead.  Click here for instructions to change you SMTP port.

 7.  Click the "Test Account Settings" button.  You should see the following confirmation:

Click "Next" to finish the E-mail Setup Wizard.  If you have any problems setting up your account, please ...

(iPhone firmware v. 2.0 only)

Introduction

This procedure walks through configuring an iPhone for synchronization with your SureMail mailbox via Exchange ActiveSync.

ActiveSync will wirelessly synchronize your mail folders, your contacts, and your calendar with your iPhone.

Note that only one ActiveSync account can be set up on each device. 

Setting up the mail Account

1.     On the iPhone, choose Settings, and then choose Mail, Contacts, Calendars.

2.     Choose Add Account

3.    

Part 1 - Creating a new Profile

1.  Click the Start button choose Control Panel, and on the left-hand pane, click Classic View.  Then choose Mail from the list of options:

2.  Next, click "Show Profiles":

3.  Next, you will come to the following screen, which may or may not have a pre-existing profile.  Either way, click Add:

p

and give your profile a descriptive name...

Part 2 - Configuring Your Account

1.  If you are setting up Outlook 2007 for the first time, you will see the following two screens; click Next on the Outlook 2007 Startup screen, and then answer Yes to the question of whether youd like to set up an email account.  If youve used Outlook 2007 before, youll jump straight to the screen in step 2.

2.  This next screen is entitled Auto Account Setup.  Here, youll want to enter your name and your email address, and then click Next.

3.  You'll see the following screen for a few moments:

You'll now ...

(2)   Click the Find User button.

(3)   Enter the first few letters of the name of the person whose folder you want to open, and click Find.

(4)   Highlight the persons name, and click Advanced

(5)   Here, you need to modify the name of the Exchange server.  It defaults to mail.thoughtbus.com, which youll want to replace with https://outlook.suretech.com/exchange/ {The email address of the person whose calendar you are opening}.  Or, if you are not using SSL, use http://... instead of https://....

Example:

John.Smith@abc.com has granted Mary.Smith@abc.com permissions to his calendar folder.  In order to view it, Mary must follow the steps above, and at step 5, she will enter https://outlook.suretech.com/exchange/john.smith@abc.com as her Exchange server name.

Hit the OK button to get out of the Advanced screen, and then hit it again to get back to your original screen.

(6)   Choose the type of folder youd like to open, and hit OK.

(7)   You will now see the desired folder in your Views.

Once you click the Options button, youll see the following screen, on the left side of which is the Change Password option.  Click this, and youll see an area where youre prompted for your old and new passwords:

Once youve filled in these fields, click Save, and you should be all set.

If you are running Outlook or Entourage, please close them down and restart them. You will need to update your password on any of your mobile devices (cell phone, PDA, etc.).

1. Call conference only works with 3 way calling on hard phones.  Soft phones can reportedly handle up to 10 simultaneous calls
2. Currently it is not possible to automatically hit dial and successfully call a number from the Caller ID list - these must be redialed manually.
   

Key Training Issues

1. BUTTONS DO NOT DIAL AS YOU PUSH THEM:
   • Its almost like email: when you enter a phone number the system then SENDS the phone number to connect you. 
   • The phones are sensitive to the TIMING of your pushing the buttons.  Dialing 3 or 4 digits and then pausing can result in a failed cal.  
   • To control this you can change the delay before dialing preferences setting.
2. BLIND vs MANAGED call Transferring
3. RING OUT
4. FIND ME FOLLOW ME
    

 Pending Configuration Items

1. Outbound call forwarding setup

IP Phone User Guide - Mailbox, Mute and Hold Buttons

Dialing a Telephone Number

Activate a dial-tone prompt one of four ways:

·         Lifting the headset

·         Press the speaker button

·         Press an empty line button

·         Press the headset button (only when a headset is connected)

Enter the phone number using your ...