Troubleshooting Problems with Microsoft Outlook Add-Ins

Third-party add-ins (such as desktop antivirus scanners) cause a disproportionately high number of connection-related issues in Outlook.

The easiest way to test this is to start Outlook in safe mode, which disables all add-ins.  To do this, shut Outlook down completely, by choosing File Exit, and then hit Ctrl-Alt-Delete to enter the Task Manger.  From there, click the Processes tab, and terminate any processes called OUTLOOK.EXE.  Next, go to Start Run, and type in outlook.exe /safe. (Note that there MUST be a space character between outlook.exe and /safe.)

If running in Safe Mode fixes whatever connection issue you were having, the next step is to restart Outlook normally and start disabling or removing Add-Ins.  There are two areas youll need to check COM+ Addins, and Exchange Client Extensions.  These are accessed differently on Outlook 2007 and Outlook 2003.

For Outlook 2010:  Go to File Options Add-ins.  Click the Go button thats located towards the bottom of the window.

For Outlook 2007:  From within Outlook, navigate Tools Trust Center Add-ins.  Towards the bottom, choose COM Add-ins and click Go.

For Outlook 2003:  Within Outlook, choose Tools Options, and then click the Other tab, and then the Advanced Options button.  Towards the bottom of the screen youll see a button labeled COM Add-Ins.  Click that.

Youll get to a window with a number of Add-ins listed:

For getting attention, the only thing more reliable than a train reck is a historic international train wreck like the killing of Osama Bin Laden.

Looking at the bloody pictures is so natural, impuslive and reliable that criminals have a perfect opportunity to capitalize on it before the real pictures are shown.

BEWARE OF BIN LADEN IS DEAD PICS

The email below from facebook is almost impossible to ignore, but it is a TROJAN HORSE designed to download a malicious program to your computer or facebook account.  My friend below clicked on a similar link which then took over her Facebook address book and sent out the email below to her friends.  Also the pics it's refering to are FAKE.

TO SEE THE REAL PICS

You are connected to the internet, trust me, you will know as soon as the real pictures are released.  you won't have to click on a special link, accept a download or agree to any terms.  The pictures will be on the new york times, cnn and major newspapers easily and publicly.  If someone sends you a special attachment in email you can safely ignore it, but you cannot safely open it.

To give us the correct number:

• Plugin the phone to your Mac and launch iTunes
• Select the phone and view the first tab "summary"
• Click on serial number once to get the Universal Identifier (UDID)
• Click copy (cmd-c)
• Send us an email with the UDID (cmd-v)
• We'll include the iPhone in our builds and send you the app by email.
• To install it just drag the attachment into itunes and then sync up the phone. 

• Go to the app store on your iPad
• Search for 'citrix receiver' with an icon like this
• Install it on the ipad, then return to this page on your ipad safari browser and click HERE.
• Enter your username and password

For the iPad we recommend doing this on a weekday as you may need support.  Among other things I know a bug requires clicking the SureDesk twice before it works correctly.  Again, prepare to experiment a bit before you can be productive on the iPad.

1. Select your calendar, and then choose Permissions"
   
   
    
2. In the permissions window, click Add User, and then choose the individual for whom youd like to assign permissions:
   
   
    
3. Once the user has been added to the list, assign the desired permissions:
   
   
    

Worms | Big Files | Email Chains | SPAM | Using Outlook

Avoid unnecessary slow usage and Outlook crashes by making sure your system is running as optimally as possible.

The MSExchangeTeam.com offers great advice on optimizing performance. Here is a brief overview. Please click here to see the full article:

• It's the item count not the size that matters - having a large number of items in a folder will mean that operations in that folder will take longer (so long that it may seem like Outlook has crashed since it seems frozen).
• Performance is largely influenced by the number of items in the "critical path folders": Calendar, Contacts, Inbox, and Sent Item folder.
• The MS Exchange Team recommends no more than about 2500-5000 messages in any of the critical path folders. If you have more than 5,000 messages in your inbox, for example, you can have unpredictable results depending on how you use Outlook.
• Other folders can handle having larger numbers of items without having a broad impact on the user experience. Create sub-folders to store older messages. You can search easily still and improve optimization! If you would like advice or help on ...

Virus Removal Guidelines

Overview

• Not all viruses are easily removed

• Sometimes a machine is infect to the point where a reinstall is necessary

• A good timeline tool is if it takes more than 1.5 hrs. or 2hrs with scanning it is time to escalate activity to plan "b"

• Plan "b" a wipe and reinstall or a new computer (cost factors of going any further unless specifically told are not value added to a client)

   

Recommended tool sets for all techs: 

1. Malwarebytes

2. Combofix (only works with xp and below)

3. Registry mechanic  

4. Highjackthis

5. Dial a fix

6. Kaspersky recovery AV (Linux boot disc.) or some sort of AV that can be run prior to boot of OS

7. rkill

Rules of Engagement:

1. Know your enemy (try to find out exactly what "viruses/program" is reeking havoc)

2. Safe mode boots are your friend. (Most viruses were installed using a specific user account, so when in doubt boot in safe mode as an administrator, usually it will let you install your tool sets to fight the virus.

3. The task manager and startup menus are your friends (when something ...

1) Set the MacFUSE timeout to be 300 seconds. This is the amount of Time that Finder will wait for a response from WebDrive (and thus the remote IIS server) before dismounting the drive in error

2) turn off 'Mount as Local Device'.

3) turn ON 'Allow Others'

4) under Other Options, add the word noappledouble

Ont he Internet tab

1) Set the # of Retries to 1

2) Set the Timeout to 10 seconds (this is the amount of time that WebDrive will 'hang' after it receives a 204 response from the server). If you make it too short, you may get errors so 10-15 seconds is about the shortest I would recommend

On the Cache tab

1) Folder Cache -> 600 seconds

2) File Cache -> 600 Seconds

3) 'Not Found' Cache -> 60 Seconds

4) For testing, I had both the Purge options enabled, but you can probably Disable both of them. Note that if they are enabled, mounting/unmounting could be a little slower due to the purging.

The SureDesk is a Work in Progress

Computers are not quite like TVs - when you turn them on, you actually intaract with your computer in many ways.  This takes some training, both for the computer and for you.

For our part the SureDesk is a balancing act to find the optimal balance between four separate goals: performance, cost efficiency, flexibility and security.  Our commitment is to provide solutions that to the greatest extent possible provide the best of each of these goals.

Most of you will have had years of training with your physical PCs, Macs and Laptops.  We've worked very hard to make the SureDesk as similar as possible, but it's just a little bit different in some ways and a little bit the same in others. 

The better you can understand the SureDesk, the better the experience is likely to work for you.

Please keep in mind:

• The SureDesk does not exist anywhere that you can touch it. We rely on "virtualization" technology to assemble your SureDesk from servers that deliver Memory, Processing Power and Applications that are all stitched together to present you with a "virtual" desktop.

How this is different from what you may ...

Wireless setup of Exchange ActiveSync: Windows Mobile 6.0 Standard

Pre-requisites for wireless setup

You will need the following items to get started:

-          Thoughtbus mailbox

-          Active Internet connection to Windows Mobile Smartphone

Wireless ActiveSync setup

1. Ensure that your wireless device is in an area with good data network reception.
2. From your main screen, choose Start

3. Then, choose Messaging:

4. On the next screen, select Add ...

Introduction

Entourage 2008 provides a number of cosmetic and functional upgrades to Entourage 2004, but in terms of setting it up to connect with your SureMail Exchange mailboxes, there is very little difference. These instructions show you how to set up Entourage 2008 to connect to your SureMail mailbox.  With Entourage 2008 linked to SureMail, youll have access to your SureMail e-mail and your organizations Global Address List. In addition, your Entourage Address Book will be synchronized with your Contacts, and your Entourage Calendar will be synchronized with your Exchange Calendar.  Also, when you invite other SureMail users in your organization to meetings, you can view their free/busy information.

In addition, youll have read/write access to Public Folders from Entourage 2008. Note that you will only be able to see and use Public Folders that store mail items, contacts, and calendars not those that store notes or tasks. For full access to Public Folders, log on using Outlook Web Access at https://outlook.suretech.com . -- please note this is only available on Exchange 2003, not on Exchange 2007.

Setting up Entourage 2008

1.    Start ...

We make it easy to get support for any aspect of your IT with just one email or phone call.

Our primary hours are work day hours, with premium support available after hours. 

The easiest way to get support is to email us at:

     2.   Click on "Installation Links" on the side bar

     3.   In the Installation Links page select the appropriate installation link. If the installation you want is not there contact your manager.

     4.   Copy and paste the installation link into a browser to open the installation page.

     5.   Read the instructions and write a name for the computer. Check the "I have received this link from a trusted source" box and hit the "Continue" button.

      6.  The program will be downloaded onto the computer. After it is downloaded follow the installation instructions.

      7.  Once it is done installing check the My Computers page to make sure the computer is listed.

 Survey Overview       

To find out about email/name authentication click here.

If you are already logged in insecurely with name/email authentication:

1. logout by pressing logout in the top left of the screen next to your name (or press login securely once this is implemented)
2. Press login in the top left once the page reloads
3. in the dialog that pops up enter you user name and password*
4. you will now be logged in securely and can change view and change all your personal profile information including change your email address for newsletters and for your login ID 

If you are not logged in at all, simply:

1. Press login in the top left of the page
2. in the dialog that pops up enter you user name and password*
3. you will now be logged in securely and can change view and change all your personal profile information including change your email address for newsletters and for your login ID 

*If you have not set a password, or need a new password, instructions to set or reset your password in are as follows:

1. Press login in the top left of the page
2. in the dialog that pops up press "need password?"
3. follow the instructions to reset your password and make sure to check your junk folder, especially if you use gmail, for our password reset email.

The SureTech.com SureNetwork™ Assessment Program 

Your first step towards solutions that are:

  1.  To change your password, connect to at least one of your shared drives.

  2.  Then click this link -> https://10.0.14.97/password.

  3.  You will get an error message from your browser about the security certificate. In Internet Explorer 7 click Continue to this website.  In Internet Explorer 6 click Yes you want to proceed.

IE 7 (above) and IE 6 (below)

      In FireFox click Or you can add an exception.

FireFox

      Then click Add Exception...

      After the new window pops up, click Get Certificate, then Confirm Security Exception.

  4.  You may be asked to log in to the webpage. Use your SureFiles user name and password.  For your SureFiles user name include the word suretech with a backslash (\).  So in the log in your user name should look like suretech\yourusername.

I. Ensure that you are securly connected to SureFiles

Before you begin insure your Secure Connection to SureFiles is connected.  To determine your connection is established you will see the following "lock icon" in your taskbar:

If you do not see this icon, double-click on the Citrix Access Gateway lock icon on your desktop and log in.  If there is no icon on your desktop please follow the instruction on setting up your secure conection to SureFiles.

Mapping you SureFiles Drive

1.  Open "My Computer" from your "Start Menu->My Computer" or by using your "Windows + E" key shortcut.

2.  Cick on your "Tools" menu and select "Map Network Drive..."

3.  SureTech.com has set up two different drives you will map to.  First is a Corporate Drive and second is your own Personal Drive.  The Corporate drive contains folders for different departments in your organization such as Finance, HR, Technology etc...  Your Personal drive is empty by default but allows you to create folders and files as you wish.  For simplicity and consistancay we recommend that you use the drive letters "S" and "P" for these drives.  S stands for "Shared" and  and P stands fir "Personal", however you may use any available letter if these drive letters are already mapped to a different location.

Mapping your Corporate drive 

     1.  Select the "S:" from the drop-down for your drive letter.  ...

1.  Click this link to download the Citrix VPN plugin.

2.  Enter your User Name and Password* and clck the "Log On".

3.  On the next page select click the lock icon.  This will begin the installiation process.

Citrix Access Gateway

4. Select "Run" when you are presented with the following dialog:

5.  Accept the "Citrix Software Terms and Conditions of Use".

6.  Citrix Client Access will begin to install.  When The install is finished you will see the following notification in the lower right-hand corner of your screen.

7. If (and it probably won't)the client prompts you with the following error message: Type key.suretech.com (Press Enter).

 * If you do not have your User Name or Password please contact your Account Administrator.

After you successfully connect to SureFiles please click here for instructions on how to map your shared drives.

Setting up your IMAP Account with Outlook 2007

1.  Open Outlook and Select Tools->Account Settings from the main menu.

2.  Select "New" from the "Account Settings" window.

3.  In the new "Add New E-mail Account" window, insure that "Microsoft Exchange, Pop3, IMAP, or HTTP" radio button is selected and click "Next"

4. Select the "Manually configure server settings or additional server types" checkbox in lower left corner of the window then click "Next".  (You will provide your name, e-mail address etc... on step 6)

5.  Ensure the "Internet E-mail" radio button is selected then click "Next".

6.  Provide your name, e-mail address, server and login information in the fields provided.   (Please contact your Account Manager or solutions@suretech.com  if you do not have any of the information).

Note to AOL, MSN, Earthlink users:  Many ISPs, including America Online, EarthLink, and MSN, will not allow access to an external SMTP server. This is most commonly implemented by blocking traffic to port 25, the SMTP port. You may work around this restriction by using port 2525 instead.  Click here for instructions to change you SMTP port.

 7.  Click the "Test Account Settings" button.  You should see the following confirmation:

Click "Next" to finish the E-mail Setup Wizard.  If you have any problems setting up your account, please ...

(iPhone firmware v. 2.0 only)

Introduction

Theis procedure walks through configuring an iPhone for synchronization with your SureMail mailbox via Exhange ActiveSync.

ActiveSync will wirelessly synchronize your mail folders, your contacts and your calendar with your iPhone.

Note that only one ActiveSync acount can be set up on each device.

Setting up the mail Account

On the IPhone, choose Settings, and then choose Mail, Contacts, Calendars.

Choose Add Account.

Choose type Microsoft Exchange.

On the next screen, enter your email address, and then your UPN Login ID. This is the login ID that looks like an email address (with an "@" sign).  This is the same ID that you would use to log into Outlook or Outlook Web Access.

The Description field is arbitrary and can be left as is. After filling out the information, tap Next.

Note: If you have a wildcard set up in your DNS settings, you may see anerror. This isn't a problem, just tap Accept and you won't see the error again.

A new field for Server will pop up on the screen.  For this, enter mail.thoughtbus.com, and tap Next.

1.  Launch Outlook 2010 and you should see the below screen.  Create a name and click Ok.

2.  This next screen is entitled Auto Account Setup.  Here, youll want to enter your name and your email address, and then click Next.

3.  You'll see the following screen for a few moments:

4.     Outlook should now open with your new account.

5.     If the automatic creation failed make sure you have the correct username and password.  If you do follow the below steps.

6.    Select Manually configure settings or additional server types.

7.   Select Microsoft Exchange or compatible service.

8.  Type in mail.thoughtbus.com for Server field.  Type in your email for User Name.

Part 2 - Adding a secondary account

1.     If you already have one email account in your outlook and want to add another please follow the below steps.

2.     In Outlook 2010, click File and make sure the Info tab is open.

3.     Click on .

4.  This next screen is entitled Auto Account ...

(2)   Click the Find User button.

(3)   Enter the first few letters of the name of the person whose folder you want to open, and click Find.

(4)   Highlight the persons name, and click Advanced

(5)   Here, you need to modify the name of the Exchange server.  It defaults to mail.thoughtbus.com, which youll want to replace with https://outlook.suretech.com/exchange/ {The email address of the person whose calendar you are opening}.  Or, if you are not using SSL, use http://... instead of https://....

Example:

John.Smith@abc.com has granted Mary.Smith@abc.com permissions to his calendar folder.  In order to view it, Mary must follow the steps above, and at step 5, she will enter https://outlook.suretech.com/exchange/john.smith@abc.com as her Exchange server name.

Hit the OK button to get out of the Advanced screen, and then hit it again to get back to your original screen.

(6)   Choose the type of folder youd like to open, and hit OK.

(7)   You will now see the desired folder in your Views.

Once you click the Options button, youll see the following screen, on the left side of which is the Change Password option.  Click this, and youll see an area where youre prompted for your old and new passwords:

Once youve filled in these fields, click Save, and you should be all set.

If you are running Outlook or Entourage, please close them down and restart them. You will need to update your password on any of your mobile devices (cell phone, PDA, etc.).

1. Call conference only works with 3 way calling on hard phones.  Soft phones can reportedly handle up to 10 simultaneous calls
2. Currently it is not possible to automatically hit dial and successfully call a number from the Caller ID list - these must be redialed manually.
   

Key Training Issues

1. BUTTONS DO NOT DIAL AS YOU PUSH THEM:
   • Its almost like email: when you enter a phone number the system then SENDS the phone number to connect you. 
   • The phones are sensitive to the TIMING of your pushing the buttons.  Dialing 3 or 4 digits and then pausing can result in a failed cal.  
   • To control this you can change the delay before dialing preferences setting.
2. BLIND vs MANAGED call Transferring
3. RING OUT
4. FIND ME FOLLOW ME
    

 Pending Configuration Items

1. Outbound call forwarding setup

IP Phone User Guide - Mailbox, Mute and Hold Buttons

Dialing a Telephone Number

Activate a dial-tone prompt one of four ways:

·         Lifting the headset

·         Press the speaker button

·         Press an empty line button

·         Press the headset button (only when a headset is connected)

Enter the phone number using your ...

• "Unique Opened" and "Open Rate" under represent the number of unique recipients because they count only successful pings to our servers.  Blackberries, text only readers and all mail readers where the user does not select "download pictures" are not counted.

• Total opened includes every time the email is opened and read.  Our experience is the actual  number of  readers is somewhere between "Unique" and "Total" and the actual open rate is at least 50% higher than the reported "Open Rate". 

• Let your users know about the new edits to your site, and more importantly encourage your users to contribute content to the site.
• Content for the e-blasts can be selected by choosing content posts on the site you want to include. 

• Hit Login in the top left
• Hit "Need password"
• Enter the email you used when you made the post
• Click the link in the email we send you
• Set your password
• If the system doesnt have you logged in at that point just login using the login button at the top left of the screen (you know you are logged in when it says Welcome YOUR NAME at the very top left of the screen.
• When you are logged in you will be able to edit all the posts you have created.

• To get a new password click Login at the very top of the site.
• Click Need password?  
• Fill in your email address and hit send.
• Click on the link in your email.
• Voila!
   

<style type='text/css'>
sytle from .css

</style>

Or like this within a div:

style="border: 1px; "

An example:

class .intro

Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britains political elite

<font style="margin:0px; margin-bottom: 9px; padding:0px; font-size:16px; color: #990000; font-weight:normal; line-height: 23px;">&lsquo;Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britain&rsquo;s political elite&rsquo;</font>

>> this document is for use on all OneClickClub sites, please edit with this in mind <<

Organizing a Club

Leadership and Governance

The key to sustaining your group is ensuring more than one person has ownership of the group.

Extending ownership involves reaching out to other collaborators and also documenting policies for the organization and management of the group. 

The combination of Leadership (time and effort expeded by individuals) and Governance (documents and policies to guide Leadership efforts) is the essential life force of an organization.  If assembled correctly this combination will give your organization a life of its own.

Organizing a Social

Putting together a Host Committee

If you want a lot of people to come it helps to have lots of people inviting people to  your event. 

There are two key elements to this:

• get a diverse group to act as hosts
• make sure everyone hosting has ownership over the event

Getting a Diverse Host Committee

It is ideal to collect hosts that are spread among the demographics of your constituency.  If you share Hosting duties with only your best friends, then you are less likely to reach into areas of your constituency where you may not already have as strong relationships.

You may also want to consider

• defining a mission for your event
• the diversity of your host committee (age, vocation, socioeconomic)

Reaching Out

Reaching out to collaborators almost always takes personal contanct and rapor.   ...