The SNAP Anti-Virus should protect you from viruses of all types, but a sneaky virus could still potentially get onto your computer.

You will know this happened when a message appears on the bottom right hand of the screen. The message will look something like this,

If this message appears the best thing to do is shut down your computer and contact suretech.com either by email at solutions@suretech.com or 800-882-8701, ext. 1.

Shutting down the computer and contacting us will prevent any serious damage to your computer and will save you time and money.

Heres what you should do:
1.    Relax for a minute except for local network issues, internet or datacenter interruptions are rare (a dozen times a year perhaps) and most often resolve themselves quickly (within seconds usually or 5-10 minutes at the most)
2.    Do Nothing during the interruption the more you click during the interruption the more the SureDesk needs to do before it becomes functional again.  Try to reduce the queue of commands when there seems to be an interruption.
3.    If you get disconnected, give the our servers 2-3 minutes to refresh before logging in to the web portal.
4.    When you login into the portal again, using IE on a trusted network, your SureDesk should pop up again with all your open applications and work as it was before the interruption.
5.    If the SureDesk doesnt pop open on its own, gently MOUSE OVER the logoff button on the portal and select DISCONNECT then relogin to the portal and see step 4.
6.    10% of the time you may unfortunately face a hung session, just like a hung PC, and youll need to actually logoff your session, shutting everything down and relogin to a new session with all your software closed and any open work usually saved ...

Troubleshooting Problems with Microsoft Outlook Add-Ins

Third-party add-ins (such as desktop antivirus scanners) cause a disproportionately high number of connection-related issues in Outlook.

The easiest way to test this is to start Outlook in safe mode, which disables all add-ins.  To do this, shut Outlook down completely, by choosing File Exit, and then hit Ctrl-Alt-Delete to enter the Task Manger.  From there, click the Processes tab, and terminate any processes called OUTLOOK.EXE.  Next, go to Start Run, and type in outlook.exe /safe. (Note that there MUST be a space character between outlook.exe and /safe.)

If running in Safe Mode fixes whatever connection issue you were having, the next step is to restart Outlook normally and start disabling or removing Add-Ins.  There are two areas youll need to check COM+ Addins, and Exchange Client Extensions.  These are accessed differently on Outlook 2007 and Outlook 2003.

For Outlook 2010:  Go to File Options Add-ins.  Click the Go button thats located towards the bottom of the window.

For Outlook 2007:  From within Outlook, navigate Tools Trust Center Add-ins.  Towards the bottom, choose COM Add-ins and click Go.

For Outlook 2003:  Within Outlook, choose Tools Options, and then click the Other tab, and then the Advanced Options button.  Towards the bottom of the screen youll see a button labeled COM Add-Ins.  Click that.

Youll get to a window with a number of Add-ins listed:

Avoid Worms | Big Files | Email Chains |SPAM | Using Outlook

A client recently sent us a copy of an email that warned her in capital letters of a terrible virus that is going around the internet and steps to take to protect herself from getting this virus.

It recommened the kind of files not to open, what titled emails to be wary of, and even cited the validity of these threats by referencing sites like truth or fiction.  It ended by encouraing her to send the email on to everyone shes knows.

These kinds of emails themselves are in effect a spam virus.  The intent is to clog the internet with people sending the message itself around.

If the threat were as real and urgent as noted, the main newswires and newspapers would report it. 

So if you get an urgent warning like this, avoid spam and do not pass it on.

1. Select your calendar, and then choose Permissions"
   
   
    
2. In the permissions window, click Add User, and then choose the individual for whom youd like to assign permissions:
   
   
    
3. Once the user has been added to the list, assign the desired permissions:
   
   
    

Worms | Big Files | Email Chains | SPAM Tips | Using Outlook

Safe Internet Browsing Tips

A growing source of infections is the "Drive by Download." A DBD capitlizes on security defects in your browser and actually allows a "trojan" to be installed on your computer just by visiting a website and then the malware can go on to infect your computer.

This usually happens with very high traffic sites. For example, the Nobel Peace Prize site was just hacked and caused infections. Click here for more information.

To protect your computer, it is important to keep all security patches up to date for your browser. SureTech.com automatically knows about patch updates needed through our remote monitoring service and will then install updates as needed.

More information about safe practices can be found here.

Malware Can Affect Macs Too

For example, the Koobface Malware has been seen to get to Mac users through Firefox and Twitter when a user downloads a Java applet. Users can deny applet downloads and thus prevent this kind of infection. For more information on this Malware

When a Work Order is created and completed, you will receive an email confirming the work order request along with any detail we know about the Work Order.  When they Work Order is completed you will receive notification it is complete.  We will note the time it took to complete the Work Order.

Please note that since our procedure is to be PROACTIVE, our email notice constitutes authorization for us to move forward UNLESS your reply for us to stop or modify our written tasks.

If you have any question about a specific Work Order at any point, email solutions@suretech.com so we can address your questions right away.  We pride ourselves on delivering services that provide value and satisfaction guaranteed.

It also documents an even more important health index of each system component and its expected appropriateness and cost for supporting your workflow day in and day out.  

Anytime your business has a user change, software change, office layout change or equipment change we update our KB to ensure we can serve you efficiently and effectively.

The KB is our key tool towards being proactive whenever possible for your IT rather than being reactive.  It allows us to ensure computer patches are being done in a timely manner, helps troubleshoot client needs, enables us to restore equipment quickly and efficiently if necessary and look ahead to system upgrade needs and address them before they become and emergency and cause unnecessary downtime.

The KB helps ensure we can offer not just Solutions Support but CTO Support for your Workflow.

Worms | Big Files | Email Chains | SPAM | Using Outlook

Spammers are getting more sophisticated all the time.

A few rules of thumb to avoid spam traps:

• Look at the email address a message is coming from and never open attachments unless you know for sure what they are before you click on any links or attachments in an email.
• If you are ever asked to give out personal data by email, call the company to confirm the request. Bank and Paypal scammers often can get emails sent from the actual email address you would recognize!
• If messages from friends have strange attachment names or the message does not seem to be in your friends voice, email your friend to confirm before opening the attachment.
• Even a trusted friend can have their email hacked and send out a trojan horse with a message like "photos from my bech vacation" that actually are a trojan spam.
• If a message urges you to send to everyone you know it is spam - even urgent warnings about viruses telling you to warn everyone you know - is a spam virus in the sense that they are trying really to clog the ...

Worms | Big Files | Email Chains | SPAM | Using Outlook

Avoid unnecessary slow usage and Outlook crashes by making sure your system is running as optimally as possible.

The MSExchangeTeam.com offers great advice on optimizing performance. Here is a brief overview. Please click here to see the full article:

• It's the item count not the size that matters - having a large number of items in a folder will mean that operations in that folder will take longer (so long that it may seem like Outlook has crashed since it seems frozen).
• Performance is largely influenced by the number of items in the "critical path folders": Calendar, Contacts, Inbox, and Sent Item folder.
• The MS Exchange Team recommends no more than about 2500-5000 messages in any of the critical path folders. If you have more than 5,000 messages in your inbox, for example, you can have unpredictable results depending on how you use Outlook.
• Other folders can handle having larger numbers of items without having a broad impact on the user experience. Create sub-folders to store older messages. You can search easily still and improve optimization! If you would like advice or help on ...

• Data is backed up, once as a full seed copy, then incrementally, everyday (M-F)
• All changes are kept for a default of 7 days
• Backup sets are fully encrypted with user chosen pass-phrase
• 90% of what they don't need to get the 10% the actually use.

  

  SureTech.com's mission is to allow you to share the basic infrastructure that doesn't provide core value to your business, and allow you to focus your budet on the innovation and efficiency that let's you be the best in the world at what you do, instead needing each of our customers to also be best in the world at managing equipment and networks.

  ]]> Alberto Molina SureTech.com Thu, 13 May 2010 13:24:40 -0400 http://www.suretech.com/14167/What_do_I_get_for_my_IT_Budget http://www.suretech.com/14164/What_is_the_True_Cost_of_my_IT Our goal is to eliminate break/fix to the greatest extent possible.

  Complexity and Onsite Maintenance are EXPENSIVE

  The vast majority of IT costs for the typical organization are related to emergency repairs and the labor, equipment and primarily, lost productiviyt costs associated with a system not functioning optimially.

  Proper maintenance to try to minimize repair costs is the next greates IT expense.

  The equipment that most companies associate with IT costs is actually the smallest component of an overal IT cost.

  

  The first place to focus therefore is on the biggest cost - inefficiency or instability in your systems.

  Simplify and Outsource

  The absolutely biggest cost factor, and source of instability, is simply in maintaining networks and equipment communications.

  These days a CPU or most individual computer components are pretty simple.  They are designed to do the same thing over and over with extremely low failure rates.

  The source of 90% of failure points is in the connection between components or the configuration of components.

  90% of these connections and configurations are standard infrastructure that not only has to be set up UNDERNEATH most business services, but they need CONSTANT MAINTENANCE and updates as different components are continually upgraded and as technology evolves.

  What your business actually uses, in other words, is the last 10% of the cost which is the applications and data with which your company interacts.

  So why would you figure out how to mine coal, store it, burn ...

  ]]> Dana Molina SureTech.com Thu, 13 May 2010 11:57:24 -0400 http://www.suretech.com/14164/What_is_the_True_Cost_of_my_IT http://www.suretech.com/13421/What_do_I_do_if_my_SureDesk_is_slow_or_freezes Like any Windows XP machine, the SureDesk benefits and sometimes suffers from Memory Leakage.  This can cause an XP computer to run slow or be intermittently non-responsive.

  A likely fix for these slowdowns is to restart the desktop.

  • Go to Start Menu -> Shut Down.

  

  • Select Restart from the drop down menu.

  The SureDesk will shut down and you will have to wait a few moments for the SureDesk to restart before you can launch the Citrix viewer again.

  Also if you notice that Windows updates are available to install, installing these updates will help as well.

  ]]> Josh Little SureTech.com Fri, 15 Jan 2010 12:08:13 -0400 http://www.suretech.com/13421/What_do_I_do_if_my_SureDesk_is_slow_or_freezes http://www.suretech.com/13332/SureDesk_Care_amp_Feeding The SureDesk is a Work in Progress

  Computers are not quite like TVs - when you turn them on, you actually intaract with your computer in many ways.  This takes some training, both for the computer and for you.

  For our part the SureDesk is a balancing act to find the optimal balance between four separate goals: performance, cost efficiency, flexibility and security.  Our commitment is to provide solutions that to the greatest extent possible provide the best of each of these goals.

  Most of you will have had years of training with your physical PCs, Macs and Laptops.  We've worked very hard to make the SureDesk as similar as possible, but it's just a little bit different in some ways and a little bit the same in others. 

  The better you can understand the SureDesk, the better the experience is likely to work for you.

  Please keep in mind:

  • The SureDesk does not exist anywhere that you can touch it. We rely on "virtualization" technology to assemble your SureDesk from servers that deliver Memory, Processing Power and Applications that are all stitched together to present you with a "virtual" desktop.

  How this is different from what you may ...

  ]]> Dana Molina SureTech.com Wed, 23 Dec 2009 09:44:30 -0400 http://www.suretech.com/13332/SureDesk_Care_amp_Feeding http://www.suretech.com/13324/How_do_you_Setup_SureMail_on_Android_or_other_devices  

  How to Setup SureMail on Android or other devices.

  1. You can sync with a Microsoft Exchange Server 2003 Service Pack 2 (SP2) or Microsoft Exchange Server 2007.
  2. On the All application menu click Mail.
  3. Then, on the Choose a mail provider screen, click Microsoft Exchange ActiveSync.
  4. Enter the Exchange ActiveSync account details and then click Next.
  5. Select the type of information you want to synchronize and then click Finish setup.
  6. Note that your corporate Exchange Server must support auto-detect for the phone. Consult your systems administrator

   

  Fill in the following

  USING NT4 (usually is the same as the prefix before @ in your email addres like 'abc-firstname') 

  Email: Your email
  Server: mail.thoughtbus.com
  Domain: ENOMIA
  UN: Your username
  PW: Your Password

  SSL: YES

  USING UPN (usually is the same as your full email address ;ike 'firstname.lastname@abccompany.com)

  Email: YoureEmail
  Server: mail.thoughtbus.com
  Domain: <leave blank>
  UN: Your username
  PW: Your Password

  SSL: YES

  ]]> Alberto Molina SureTech.com Fri, 18 Dec 2009 15:18:07 -0400 http://www.suretech.com/13324/How_do_you_Setup_SureMail_on_Android_or_other_devices http://www.suretech.com/13230/My_Printers_Don_t_Show_up_on_my_SureDesk If you are using your new T8 SureDesk remote desktop and your printers do not appear to be accesable follow these steps.

   

  1. Shutdown the desktop and restart it.
  2. Go get coffee (Optional).
  3. This should fix the problem.
  4. If the problem persists contact solutions@suretech.com
  ]]> Josh Little SureTech.com Wed, 18 Nov 2009 13:06:38 -0400 http://www.suretech.com/13230/My_Printers_Don_t_Show_up_on_my_SureDesk http://www.suretech.com/13108/Exchange_ActiveSync_Windows_Moble_6_0_Setup

  Wireless setup of Exchange ActiveSync: Windows Mobile 6.0 Standard

   

   

  Pre-requisites for wireless setup

  You will need the following items to get started:

   

  -          Thoughtbus mailbox

  -          Active Internet connection to Windows Mobile Smartphone

   

   

  Wireless ActiveSync setup

  1. Ensure that your wireless device is in an area with good data network reception.
  2. From your main screen, choose Start

  

  3. Then, choose Messaging:

  

  4. On the next screen, select Add ...
  ]]> Seth Spanogle SureTech.com Wed, 28 Oct 2009 09:33:03 -0400 http://www.suretech.com/13108/Exchange_ActiveSync_Windows_Moble_6_0_Setup http://www.suretech.com/13048/Installing_Citrix Overview

  If you go to https://so3.suretech.com/ (SureDesk 3.0) or https://so2.suretech.com/ (SureDesk 2.0) and see the below message that means you need to install the Citrix receiver to access the SureDesk.

  

  Note: If the receiver is already installed click Already Installed.  If it still doesnt work uninstall the receiver and and reinstall.
  
  Downloading from this webpage is NOT RECOMMENDED because it will most likely not use the most current version of the Citrix receiver.
  
  If you do wish to download from the access panel follow the below steps.

  1. Click the checkbox next to By selecting the check box, you confirm that you have read, understand, and accept the Citirx License Agreement.
  2. Click Download.
  3. Click Run and run the program.

   

  Installing on a PC

   

  1. Go to http://www.citrix.com/English/ss/downloads/index.asp?ntref=hp_nav_US
  2. Click on the Client Center download image.
  3. Click on Windows.
  4. Click the download link under For Web Access.
  5. Do not click on Click to download your file now, but click on the words Click here which are at the bottom of the ...
  ]]> Josh Little SureTech.com Thu, 15 Oct 2009 09:32:27 -0400 http://www.suretech.com/13048/Installing_Citrix http://www.suretech.com/13023/What_are_the_Password_Rules_for_my_SureDesk Rules for SureDesk]]> Josh Little SureTech.com Thu, 08 Oct 2009 20:58:50 -0400 http://www.suretech.com/13023/What_are_the_Password_Rules_for_my_SureDesk http://www.suretech.com/13022/How_do_I_change_my_Password_on_the_Mac_SureDesk_2_0 Send the windows command ctrl-alt-delete

  To reset your password on a windows machine you need to press ctrl-alt-delete simultaneously on a windows keyboard.

  On a Mac the command is ctrl-cmd-del if you have an extended keyboard. (del in this case is the delete key in the home/end key group on an extended keyboard)

  If you have a compact keyboard or a laptop keyboard you don't have this extended del key (not the main delete/backspace key). 

  Sending the command on a compact keyboard

  The first trick is to select "enhanced keyboard support" from the Keyboard menu in the Citrix ICA Client navigation at the top of your window.

  Once this is selected press fn-ctrl-alt-delete and you should get the login manager popup. (in this case alt is the same as the option key and delete is the main delete/backspace key)

  From that window just select the "change password" button.

  Please see the Windows Password Rules FAQ

  ]]> Alberto Molina SureTech.com Thu, 08 Oct 2009 20:52:09 -0400 http://www.suretech.com/13022/How_do_I_change_my_Password_on_the_Mac_SureDesk_2_0 http://www.suretech.com/12983/Setting_Up_SureMail_MS_Exchange_With_Entourage_2008 Setting up Microsoft Entourage 2008 for use with SureMail

  Introduction

  Entourage 2008 provides a number of cosmetic and functional upgrades to Entourage 2004, but in terms of setting it up to connect with your SureMail Exchange mailboxes, there is very little difference. These instructions show you how to set up Entourage 2008 to connect to your SureMail mailbox.  With Entourage 2008 linked to SureMail, youll have access to your SureMail e-mail and your organizations Global Address List. In addition, your Entourage Address Book will be synchronized with your Contacts, and your Entourage Calendar will be synchronized with your Exchange Calendar.  Also, when you invite other SureMail users in your organization to meetings, you can view their free/busy information.

   

  In addition, youll have read/write access to Public Folders from Entourage 2008. Note that you will only be able to see and use Public Folders that store mail items, contacts, and calendars not those that store notes or tasks. For full access to Public Folders, log on using Outlook Web Access at https://outlook.suretech.com . -- please note this is only available on Exchange 2003, not on Exchange 2007.

   

   

  Setting up Entourage 2008

   

  1.    Start ...

  ]]> Alberto Molina SureTech.com Wed, 30 Sep 2009 14:10:45 -0400 http://www.suretech.com/12983/Setting_Up_SureMail_MS_Exchange_With_Entourage_2008 http://www.suretech.com/12886/What_is_the_Cloud_Anyway Cloud Buzz

  Everybody's heard the buzz, but most people I talk to are confused about how to understand "The Cloud." Even for many that understand the buzz or work with Cloud computers, explaining The Cloud can be daunting.

  
  

  Cloud Explanations and Illustrations

  I usually explain it using a napkin network diagram of the internet which is ...

  ]]> Alberto Molina SureTech.com Tue, 08 Sep 2009 20:02:43 -0400 http://www.suretech.com/12886/What_is_the_Cloud_Anyway http://www.suretech.com/12870/How_to_change_your_Computer_Password 1.      Start Menu -> Control Panel

  2.      Select User Accounts from the control panel

  3.      Another window will pop up.  Select User Accounts again

  4.      Select Change My Password

   

  ]]> Dana Molina SureTech.com Wed, 02 Sep 2009 22:02:23 -0400 http://www.suretech.com/12870/How_to_change_your_Computer_Password http://www.suretech.com/12842/Open_another_users_SureMail_calendar_through_Outlook_Web_Access If you have access to someone else's Exchange calendar, you can open it in Outlook Web Access.

  First, go to https://outlook.suretech.com and log in to your SureMail account.

  Next, type https://outlook.suretech.com/OWA/<user's email address>/?cmd=contents&f=Calendar

  in the address bar of your browser and their calendar should appear.

   

  ]]> David McKinnis SureTech.com Mon, 17 Aug 2009 16:34:40 -0400 http://www.suretech.com/12842/Open_another_users_SureMail_calendar_through_Outlook_Web_Access http://www.suretech.com/12722/What_if_I_am_having_problems_getting_my_login_to_work_from_a_new_machine It is most likely that you need a browser add-on installed.

  To fix this, look towards the top of the browser and find a bar that says:

  "This website wants to run the following add-on: 'Provision Networks Load and License Manager Client from 'Provision Networks'..."

  All you need to do is click on the bar and allow it to download and install the add-on. After the add-on is installed you should be able to login using SureDesk.

  ]]> Dana Molina SureTech.com Wed, 24 Jun 2009 14:20:29 -0400 http://www.suretech.com/12722/What_if_I_am_having_problems_getting_my_login_to_work_from_a_new_machine http://www.suretech.com/12721/How_do_I_load_SureDesk_from_a_new_computer To use your SureDesk you must log in using Internet Explorer version 6 or better.

  Type https://my.suretech.com in the Address bar.

  Enter your user name and password in the SureDesk login screen and you will have access to your files.

  ]]> Dana Molina SureTech.com Wed, 24 Jun 2009 14:17:56 -0400 http://www.suretech.com/12721/How_do_I_load_SureDesk_from_a_new_computer http://www.suretech.com/12720/How_do_I_set_up_a_printer_on_SureDesk If you open an application (e.g. Word) and click print you can print from the printer in your officeall printers should be configured on your SureDesk   automatically.  To select a printer, when you click print you can select from the available list of printers. 

  Note: The printers that you have available on your SureDesk will change depending on the computer you are logging in from.  

  ]]> Dana Molina SureTech.com Wed, 24 Jun 2009 14:15:28 -0400 http://www.suretech.com/12720/How_do_I_set_up_a_printer_on_SureDesk http://www.suretech.com/12719/What_drive_do_I_use_and_how_do_I_move_files_between_drives_while_on_my_SureDesk  Local Disk (C:) is the local disk to each SureDesk and where My Documents are stored.  We encourage you to save large files on the Network Drive rather than local disk.  

  Network Drives (S:)  The SureFiles Shared Disk Storage (S:) is the file server drive or SureFiles that everyone has access to based on permissions the client has us set up. 

  Other:  These drives are local drives to your computer rather than SureFiles.  The names of these drives change depending on the computer you are using.

   

  If you save a file to your computer rather than on your SureFiles, you would find it in one of the Other drives.

  If this happens, you will only be able to access that file on that physical computer.  

  To move it to your C: drive or S: drive so you can access it from anywhere, simply copy it to either your C: drive or the shared S: drive.

  Note that this copy is doing an upload over the internet, but once it is on the SureFiles it will be fast to open.

  ]]> Dana Molina SureTech.com Wed, 24 Jun 2009 14:09:36 -0400 http://www.suretech.com/12719/What_drive_do_I_use_and_how_do_I_move_files_between_drives_while_on_my_SureDesk http://www.suretech.com/12717/What_do_I_do_if_I_m_getting_disconnected_from_my_SureDesk SureDesk is dependent on your internet connection.  If you keep getting disconnected from SureDesk it is likely that your internet connection may be having hiccups.

  Please contact us at solutions@suretech.com to let us know right away if you are having any connection problems. 

  Also, if available, log on to your desktop from another machine. Sometimes the internet connection from one machine can be working better than from another. 

  The beauty of SureDesk is your same exact desktop is available from any computer. 

  ]]> Dana Molina SureTech.com Wed, 24 Jun 2009 14:01:43 -0400 http://www.suretech.com/12717/What_do_I_do_if_I_m_getting_disconnected_from_my_SureDesk http://www.suretech.com/12716/What_should_I_do_when_I_am_stepping_away_from_my_desk_while_my_SureDesk_is_running If you are stepping away from your desk, be sure to save any open files.  (This is a good idea whether you are on SureDesk or not!) We have enabled autosave for all MS Office files for added file safety.
  ]]> Dana Molina SureTech.com Wed, 24 Jun 2009 13:58:44 -0400 http://www.suretech.com/12716/What_should_I_do_when_I_am_stepping_away_from_my_desk_while_my_SureDesk_is_running http://www.suretech.com/12649/How_do_I_load_SureDesk_On_a_New_Computer To use your SureDesk you must log in using Internet Explorer version 6 or better.

  Start Internet Explorer and type https://my.suretech.com in the Address bar.

  You will see the SureDesk login screen.

   

  

  If you see the text in red above that indicates you need to install the Virtual Acecss client, look towards the top of the browser and find a bar that says:

  "This website wants to run the following add-on: 'Provision Networks Load and License Manager Client from 'Provision Networks'..."

  

  Click on the bar and select Install ActiveX control. You may get the following warning:

  

  Click on the Install button.

  You eventually will get the install dialog for the Virtual client

  

  Click the Next button.

  The client will install and eventually show the finished dialog

  

  Click Finished and you now should be able to log in to the virtual desktop with your username and password which you should already have.

  After you've logged in you should click on the Hosted Desktop icon to launch your desktop.

   

  ]]> Dana Molina SureTech.com Fri, 05 Jun 2009 16:44:00 -0400 http://www.suretech.com/12649/How_do_I_load_SureDesk_On_a_New_Computer http://www.suretech.com/12599/How_do_you_change_your_Windows_password To change your computer password follow these steps (the proccess is the same for Windows Vista and XP):

   

  1. Go to the Control Panel. You can access the Control Panel through the Start Menu.
  2. Open up User Accounts.
  3. Select Change your password.
  4. You will need to put in your old password as well as your new password to change it.
  5. Click Change Password and your done.

   

  For information on changing your SureDesk password see here.

  ]]> Josh Little SureTech.com Wed, 13 May 2009 11:39:00 -0400 http://www.suretech.com/12599/How_do_you_change_your_Windows_password http://www.suretech.com/12573/How_do_you_change_your_SureDesk_password Changing your password on your Suredesk desktop is simple.

   1.  From your SureDesk, position your mouse to the top middle of your window.  You will see a Citrix menu bar appear.  Click on the small keyboard icon as shown below. 

   

  It is highly recommended to change your password from the initial password assigned by SureTech.com and periodacally thereafter.

   

   

   2.  Select the Change Password option.

   3. Type in your old password and your new password and hit Okay.

  

   

  For information on changing your normal Windows password see here.

  ]]> Seth Spanogle SureTech.com Wed, 06 May 2009 14:52:50 -0400 http://www.suretech.com/12573/How_do_you_change_your_SureDesk_password http://www.suretech.com/12562/How_to_Install_IT_Reach      1.   Go to https://secure.logmein.com/ and log in.

       2.   Click on "Installation Links" on the side bar

  

       3.   In the Installation Links page select the appropriate installation link. If the installation you want is not there contact your manager.

       4.   Copy and paste the installation link into a browser to open the installation page.

       5.   Read the instructions and write a name for the computer. Check the "I have received this link from a trusted source" box and hit the "Continue" button.

  

        6.  The program will be downloaded onto the computer. After it is downloaded follow the installation instructions.

  

        7.  Once it is done installing check the My Computers page to make sure the computer is listed.

  ]]> Dana Molina SureTech.com Mon, 04 May 2009 13:31:43 -0400 http://www.suretech.com/12562/How_to_Install_IT_Reach http://www.suretech.com/12428/Sending_Big_Files_Best_Practice_Tips Safe Internet Use Tips

  Worms | Big Files | Email Chains |SPAM | Using Outlook

   

  

  A client recently went to a meeting where he assumed an email he sent had arrived at his client's inbox. When he learned it did not, he became alarmed and called us.

  We investigated and found the email in his outbox, but because it was over 4MB, the end recipient's email box would not accept it.

  I thought it important to highlight some key email tips in the current world of spam blocking email inbox overload: We offer best in class email solutions for you. Its simply the nature of email now (versus 5 years ago) that with so much spam and in turn spam software email is not as reliable as it once was. The vast majority of all email sent every day is actually spam, if you can believe it! A few good measures to follow to ensure your message gets across are:

  • Never send large files through email. Always transfer them with a DropBox type service or a Thumb Drive
  • If you send a mission critical message, be sure to call to follow up that it has been received
  • Having two or more copies in different places, including in your pocket is always best
  ]]> Dana Molina SureTech.com Mon, 30 Mar 2009 20:51:24 -0400 http://www.suretech.com/12428/Sending_Big_Files_Best_Practice_Tips http://www.suretech.com/12319/Windows_Domain_and_Workgroup_Definition A Windows Server domain is a logical group of computers running versions of the Microsoft Windows operating system that share a central directory database. This central database (known as Active Directory starting with Windows 2000[1], also referred to as NT Directory Services on Windows NT Server operating systems, or NTDS) contains the user accounts and security information for the resources in that domain. Each person who uses computers within a domain receives his or her own unique account, or user name. This account can then be assigned access to resources within the domain.

  In a domain, the directory resides on computers that are configured as "domain controllers." A domain controller is a server that manages all security-related aspects between user and domain interactions, centralizing security and administration. A Windows Server domain is normally more suitable for moderately larger businesses and/or organizations.

  Windows Workgroups, by contrast, is the other model for grouping computers running Windows in a networking environment which ships with Windows. Workgroup computers are considered to be 'standalone' - i.e. there is no formal membership or authentication process formed by the workgroup. A workgroup does not have servers and clients, and as such, it represents the Peer-to-Peer (or Client-to-Client) networking paradigm, rather than the centralised architecture constituted by Server-Client. Workgroups are considered difficult to manage beyond a dozen clients, and lack single sign on, scalability, resilience/disaster recovery functionality, and many security features. Windows Workgroups are more suitable for small or home-office networks.

  A domain does not refer to a single location or specific type of network configuration. The computers in a domain can share physical proximity on a small LAN or they can be located in different parts of the world. As long as they can ...

  ]]> Seth Spanogle SureTech.com Sun, 15 Mar 2009 10:03:25 -0400 http://www.suretech.com/12319/Windows_Domain_and_Workgroup_Definition http://www.suretech.com/11810/How_do_you_install_ViceVersa ViceVersa is a program that allows you to back up or synchronize (restore missing files) files on a computer.  Installation is fairly easy.

   

     1.   First you need to go to ViceVersa website to download the ViceVersa program.

     2.   Next run the install program and follow the on screen directions.

   

  

   

     3.   After you first run the program you will need to select the location you want to back up or synchronize and the location you want to put the files you back up or the files you want to synchronize with.

   

     4.   Next you will have to click on the Change Profile Settings button.

   

  

   

     5.   Then click on Execution. In the "Method" section click on the drop down menu and pick what you want the program to do (Backup, synchronize, ect.)

   

  

   

   

     6.   You can compare the files in each folder by selecting the Compare button . 

   

     7.   When done hit Execute.  It will ask you to confirm, click Yes.

   

     8.   When done click Close.

  ]]> Josh Little SureTech.com Fri, 27 Feb 2009 11:00:23 -0400 http://www.suretech.com/11810/How_do_you_install_ViceVersa http://www.suretech.com/11706/How_do_I_login_securely_using_a_password This site has two ways of recognizing members, with email/name insecure authentication and stronger email/password authentication.

  To find out about email/name authentication click here.

  If you are already logged in insecurely with name/email authentication:

  1. logout by pressing logout in the top left of the screen next to your name (or press login securely once this is implemented)
  2. Press login in the top left once the page reloads
  3. in the dialog that pops up enter you user name and password*
  4. you will now be logged in securely and can change view and change all your personal profile information including change your email address for newsletters and for your login ID 

   

  If you are not logged in at all, simply:

  1. Press login in the top left of the page
  2. in the dialog that pops up enter you user name and password*
  3. you will now be logged in securely and can change view and change all your personal profile information including change your email address for newsletters and for your login ID 

   

  *If you have not set a password, or need a new password, instructions to set or reset your password in are as follows:

  1. Press login in the top left of the page
  2. in the dialog that pops up press "need password?"
  3. follow the instructions to reset your password and make sure to check your junk folder, especially if you use gmail, for our password reset email.

   

  ]]> Alberto Molina SureTech.com Mon, 23 Feb 2009 23:44:15 -0400 http://www.suretech.com/11706/How_do_I_login_securely_using_a_password http://www.suretech.com/11687/Why_and_how_is_it_I_m_logged_in_insecurely This site has two ways of recognizing members, with email/name insecure authentication and stronger email/password authentication.

  Any time you make a new post or click on the "manage my subscriptions" from an email, you are logged into this website insecurely, by using your email and full name only.

  This easy and insecure way of logging in is available to let users post easily, without setting a password and also to allow a user to easily manage subscriptions from email newsletters without requiring a complicated password setup process.

  Email/name combinations for many people are easy to guess, however, such as John Doe and john.doe@xyzcompany.com.

  We therefore  restrict what can be done with this insecure authentication.

  To login securely you will need to relogin using a secret password in addition to your email address.  This password can only be discovered by using the main email address we have on file with your user account.

  Instructions login securely and to set or reset your password can be found here.

   

  1. logout by pressing logout in the top left of the screen next to your name (or press login securely once this is implemented)
  2. Press login in the top left once the page reloads
  3. in the dialog that pops up enter you user name and password*
  4. you will now be logged in securely and can change view and change all your personal profile information including change your email address for newsletters and for your login ID 

   

   *If you have not set a password, or need a new password, instructions to set or reset your password in are as follows:

  1. Press login in the top left of the page
  2. in the dialog that pops up press "need password?"
  ]]> Alberto Molina SureTech.com Mon, 23 Feb 2009 18:18:44 -0400 http://www.suretech.com/11687/Why_and_how_is_it_I_m_logged_in_insecurely http://www.suretech.com/11582/How_do_I_set_up_my_BlackBerry_to_use_Microsoft_Exchange Correct Service | Backing Up | Security Wipe | Enterprise Activation

  

   

  If your Blackberry is activated on a Blackberry Enterprise Server, it has the ability to wirelessly synchronize the contents of your main Outlook folders, including any mail-enabled folders (like your Inbox or Sent Items folders), your Contacts folder and any of its subfolders, and your Calendar, Tasks, and Notes folders. This is a significant improvement over the standard Blackberry Internet Service functionality, which only allows for synchronization of your Inbox and its subfolders.
  
  The process of configuring your device for Enterprise Service is called Enterprise Activation.  The activation portion is performed on your device and requires only your email address and a single-use activation password, which we provide you with after youve requested enterprise service with us.

  
  Note:  The activation password that we send you via email expires after 48 hours, so if it has been longer than that since youve received it; please contact us for a new one.

  
  Before you begin, check the following to prevent any potential problems.

  
  1. Correct Service

   

  First you should make sure you have the right service.

  Finding out if you have the correct service

   

  2. Backing up and Blackberry Desktop Manager

   

  You will need to make sure the information on your Blackberry is backed up, and make sure your Blackberry Desktop Manager will not interfere with the process.

  Backing up and the Blackberry Desktop Manager

  
  3. Security Wipe

  
  Performing a Security Wipe of a ...

  ]]> Josh Little SureTech.com Fri, 20 Feb 2009 11:25:40 -0400 http://www.suretech.com/11582/How_do_I_set_up_my_BlackBerry_to_use_Microsoft_Exchange http://www.suretech.com/11408/Caching_the_calendar_in_Outlook When you want to cache your calendar in Outlook 2007, follow these steps,

   

  1.  Select the Tools Account Settings... menu.

   

  2.  Double click on Microsoft Exchange.

   

  3. Click on More Settings ...

   

  4. Select the Advanced tab, then check the Download shared folders (excludes mail folders) checkbox.

   

  5. Finally click Ok, Next, Finish, and Close.

   

   

   

   

  ]]> Bonnie Little SureTech.com Mon, 09 Feb 2009 10:12:36 -0400 http://www.suretech.com/11408/Caching_the_calendar_in_Outlook http://www.suretech.com/11098/How_do_I_change_my_SureFiles_Password You can now automatically submit a request to change your SureFiles password. Your password is not changed automatically. We will send you an email when your password has been successfully changed.

    1.  To change your password, connect to at least one of your shared drives.

    2.  Then click this link -> https://10.0.14.97/password.

    3.  You will get an error message from your browser about the security certificate. In Internet Explorer 7 click Continue to this website.  In Internet Explorer 6 click Yes you want to proceed.

   

  IE 7 (above) and IE 6 (below)

        In FireFox click Or you can add an exception.

   

  FireFox

        Then click Add Exception...

   

        After the new window pops up, click Get Certificate, then Confirm Security Exception.

   

    4.  You may be asked to log in to the webpage. Use your SureFiles user name and password.  For your SureFiles user name include the word suretech with a backslash (\).  So in the log in your user name should look like suretech\yourusername.

   

  ]]> Alberto Molina SureTech.com Fri, 23 Jan 2009 13:16:31 -0400 http://www.suretech.com/11098/How_do_I_change_my_SureFiles_Password http://www.suretech.com/9853/Mapping_your_SureFiles_Drives After successfully configuring your secure conection to SureFiles, you may now map your shared drives.  You accomplish by following the steps below.

   

  I. Ensure that you are securly connected to SureFiles

  Before you begin insure your Secure Connection to SureFiles is connected.  To determine your connection is established you will see the following "lock icon" in your taskbar:

   

  

   

  If you do not see this icon, double-click on the Citrix Access Gateway lock icon on your desktop and log in.  If there is no icon on your desktop please follow the instruction on setting up your secure conection to SureFiles.

   

  Mapping you SureFiles Drive

   

  1.  Open "My Computer" from your "Start Menu->My Computer" or by using your "Windows + E" key shortcut.

   

  2.  Cick on your "Tools" menu and select "Map Network Drive..."

  

  3.  SureTech.com has set up two different drives you will map to.  First is a Corporate Drive and second is your own Personal Drive.  The Corporate drive contains folders for different departments in your organization such as Finance, HR, Technology etc...  Your Personal drive is empty by default but allows you to create folders and files as you wish.  For simplicity and consistancay we recommend that you use the drive letters "S" and "P" for these drives.  S stands for "Shared" and  and P stands fir "Personal", however you may use any available letter if these drive letters are already mapped to a different location.

   

   

  Mapping your Corporate drive 

       1.  Select the "S:" from the drop-down for your drive letter.  ...

  ]]> Seth Spanogle SureTech.com Mon, 22 Dec 2008 07:37:49 -0400 http://www.suretech.com/9853/Mapping_your_SureFiles_Drives http://www.suretech.com/9531/How_does_my_web_browser_connect_to_a_website When you type in somedomain.com your internet service sends a message to a machine called a name server owned by your internet service and asks this machine “hey, where do I find the website for somedomain.com?” - view comments
  ]]> Alberto Molina SureTech.com Tue, 16 Dec 2008 10:06:27 -0400 http://www.suretech.com/9531/How_does_my_web_browser_connect_to_a_website http://www.suretech.com/9261/Getting_Started_With_SureFiles I. Setting up you secure connection to SureFiles

   

  1.  Click this link to download the Citrix VPN plugin.

  2.  Enter your User Name and Password* and clck the "Log On".

  3.  On the next page select click the lock icon.  This will begin the installiation process.

  

  Citrix Access Gateway

  4. Select "Run" when you are presented with the following dialog:

  

   

  5.  Accept the "Citrix Software Terms and Conditions of Use".

   

  6.  Citrix Client Access will begin to install.  When The install is finished you will see the following notification in the lower right-hand corner of your screen.

   

  

   

  7. If (and it probably won't)the client prompts you with the following error message: Type key.suretech.com (Press Enter).

  

   

   * If you do not have your User Name or Password please contact your Account Administrator.

   

  After you successfully connect to SureFiles please click here for instructions on how to map your shared drives.

  ]]> David McKinnis SureTech.com Tue, 09 Dec 2008 15:03:08 -0400 http://www.suretech.com/9261/Getting_Started_With_SureFiles http://www.suretech.com/9160/How_Do_I_Change_My_SMTP_Port Many ISPs, including America Online, EarthLink, and MSN, will not allow access to an external SMTP server. This is most commonly implemented by blocking traffic to port 25, the SMTP port. If your e-mail reader supports it, you may work around this restriction by using port 2525 instead.

   

  Outlook 2007

  

   

   

   

  ]]> Seth Spanogle SureTech.com Sat, 06 Dec 2008 08:57:52 -0400 http://www.suretech.com/9160/How_Do_I_Change_My_SMTP_Port http://www.suretech.com/9098/How_do_I_set_up_my_IMAP_Email_Configuration The following are steps to configure your IMAP email account with SureTech.com.

  Setting up your IMAP Account with Outlook 2007

   

  1.  Open Outlook and Select Tools->Account Settings from the main menu.

  2.  Select "New" from the "Account Settings" window.

   

  

   

  3.  In the new "Add New E-mail Account" window, insure that "Microsoft Exchange, Pop3, IMAP, or HTTP" radio button is selected and click "Next"

  

   

  4. Select the "Manually configure server settings or additional server types" checkbox in lower left corner of the window then click "Next".  (You will provide your name, e-mail address etc... on step 6)

   

  5.  Ensure the "Internet E-mail" radio button is selected then click "Next".

   

  6.  Provide your name, e-mail address, server and login information in the fields provided.   (Please contact your Account Manager or solutions@suretech.com  if you do not have any of the information).

   

  

   

  Note to AOL, MSN, Earthlink users:  Many ISPs, including America Online, EarthLink, and MSN, will not allow access to an external SMTP server. This is most commonly implemented by blocking traffic to port 25, the SMTP port. You may work around this restriction by using port 2525 instead.  Click here for instructions to change you SMTP port.

   

   7.  Click the "Test Account Settings" button.  You should see the following confirmation:

   

  

   

  Click "Next" to finish the E-mail Setup Wizard.  If you have any problems setting up your account, please ...

  ]]> Seth Spanogle SureTech.com Wed, 03 Dec 2008 13:08:11 -0400 http://www.suretech.com/9098/How_do_I_set_up_my_IMAP_Email_Configuration http://www.suretech.com/8802/What_do_I_do_with_this_email_warning_me_of_a_virus Any mail that has obviously been forwarded as a chain letter warning of just about anything, even if the warning is true is almost guaranteed to be some specie of SPAM.  Sometimes messages like this refer to partially true threats, but the goal of the originator of the message is to get many people to forward the message which creates at best a an annoying kind of virus effect.  Sometimes messages like this contain attachments of links that are harmful payloads themselves.
  
  Basically any time an email says PLEASE FORWARD THIS, it is very likely to be misleading, false or worse.
  
  The only way for an average user to know of a new severe particular threat is to read it in the mainstream media or from your technology team. 
  
  In conclusion the message should be ignored, but the general rule that you should never open attachments that you are not very sure about holds true.  Very sure means you know the sender and ALSO recognize BOTH the email message and the attachment as a legitimate communication from the sender.
  
  If any of the sender, the message or the attachment dont make sense the instructions below apply.  But because of the state of SPAM these days, mass forwarding of email is almost never an effective way of communicating this information or any information unfortunately.
  ]]> Alberto Molina SureTech.com Sat, 15 Nov 2008 14:35:01 -0400 http://www.suretech.com/8802/What_do_I_do_with_this_email_warning_me_of_a_virus http://www.suretech.com/8716/Configure_iPhone_for_SureMail Setting up the IPhone using Exchange ActiveSync

  (iPhone firmware v. 2.0 only)

   

  Introduction

  Theis procedure walks through configuring an iPhone for synchronization with your SureMail mailbox via Exhange ActiveSync.

  ActiveSync will wirelessly synchronize your mail folders, your contacts and your calendar with your iPhone.

  Note that only one ActiveSync acount can be set up on each device.

   

  Setting up the mail Account

  On the IPhone, choose Settings, and then choose Mail, Contacts, Calendars.

  Choose Add Account.

  Choose type Microsoft Exchange.

   

  

   

  On the next screen, enter your email address, and then your UPN Login ID. This is the login ID that looks like an email address (with an "@" sign).  This is the same ID that you would use to log into Outlook or Outlook Web Access.

   

  

   

  The Description field is arbitrary and can be left as is. After filling out the information, tap Next.

  Note: If you have a wildcard set up in your DNS settings, you may see anerror. This isn't a problem, just tap Accept and you won't see the error again.

   

  A new field for Server will pop up on the screen.  For this, enter mail.thoughtbus.com, and tap Next.

  ]]> Lisa Lockhart SureTech.com Mon, 10 Nov 2008 16:31:02 -0400 http://www.suretech.com/8716/Configure_iPhone_for_SureMail http://www.suretech.com/8709/Configure_Outlook_2010_with_SureMail Part 1 - Creating a new Profile

   

  1.  Launch Outlook 2010 and you should see the below screen.  Create a name and click Ok.
  

   

  

   

  2.  This next screen is entitled Auto Account Setup.  Here, youll want to enter your name and your email address, and then click Next.

   

  

   

  3.  You'll see the following screen for a few moments:

   

   

   

   

   

  4.     Outlook should now open with your new account.
  

   

  5.     If the automatic creation failed make sure you have the correct username and password.  If you do follow the below steps.

   

  6.    Select Manually configure settings or additional server types.

   

  7.   Select Microsoft Exchange or compatible service.

   

  8.  Type in mail.thoughtbus.com for Server field.  Type in your email for User Name.

   

  Part 2 - Adding a secondary account

   

  1.     If you already have one email account in your outlook and want to add another please follow the below steps.

   

  2.     In Outlook 2010, click File and make sure the Info tab is open.
  

   

  

   

   

  3.     Click on .

   

  4.  This next screen is entitled Auto Account ...

  ]]> Josh Little SureTech.com Mon, 10 Nov 2008 10:23:11 -0400 http://www.suretech.com/8709/Configure_Outlook_2010_with_SureMail http://www.suretech.com/8679/Open_another_users_SureMail_calendar_through_Entourage (1)   From within Entourage, choose File Open Other Users Folder

  (2)   Click the Find User button.

  (3)   Enter the first few letters of the name of the person whose folder you want to open, and click Find.

  (4)   Highlight the persons name, and click Advanced

  (5)   Here, you need to modify the name of the Exchange server.  It defaults to mail.thoughtbus.com, which youll want to replace with https://outlook.suretech.com/exchange/ {The email address of the person whose calendar you are opening}.  Or, if you are not using SSL, use http://... instead of https://....

   

  Example:

  John.Smith@abc.com has granted Mary.Smith@abc.com permissions to his calendar folder.  In order to view it, Mary must follow the steps above, and at step 5, she will enter https://outlook.suretech.com/exchange/john.smith@abc.com as her Exchange server name.

   

  Hit the OK button to get out of the Advanced screen, and then hit it again to get back to your original screen.

  (6)   Choose the type of folder youd like to open, and hit OK.

  (7)   You will now see the desired folder in your Views.

   

  ]]> Alberto Molina SureTech.com Thu, 06 Nov 2008 13:10:11 -0400 http://www.suretech.com/8679/Open_another_users_SureMail_calendar_through_Entourage http://www.suretech.com/8668/How_do_I_change_your_SureMail_Password How do I change my SureMail password?
   
  In order to change you SureMail password, please use the Outlook Web Access interface.  (It cannot be done with the standard Outlook client.)  Logon to Outlook Web Access by browsing to https://outlook.suretech.com.  After logging into your SureMail mailbox, choose Options, in the upper-right corner of the screen:

   

  

   

  Once you click the Options button, youll see the following screen, on the left side of which is the Change Password option.  Click this, and youll see an area where youre prompted for your old and new passwords:

   

  

   

  Once youve filled in these fields, click Save, and you should be all set.

  If you are running Outlook or Entourage, please close them down and restart them. You will need to update your password on any of your mobile devices (cell phone, PDA, etc.).

   

  ]]> Alberto Molina SureTech.com Wed, 05 Nov 2008 17:13:08 -0400 http://www.suretech.com/8668/How_do_I_change_your_SureMail_Password http://www.suretech.com/7618/SurePhones_Manual Known Issues
  1. Call conference only works with 3 way calling on hard phones.  Soft phones can reportedly handle up to 10 simultaneous calls
  2. Currently it is not possible to automatically hit dial and successfully call a number from the Caller ID list - these must be redialed manually.
     

   

  Key Training Issues

  1. BUTTONS DO NOT DIAL AS YOU PUSH THEM:
     • Its almost like email: when you enter a phone number the system then SENDS the phone number to connect you. 
     • The phones are sensitive to the TIMING of your pushing the buttons.  Dialing 3 or 4 digits and then pausing can result in a failed cal.  
     • To control this you can change the delay before dialing preferences setting.
  2. BLIND vs MANAGED call Transferring
  3. RING OUT
  4. FIND ME FOLLOW ME
      

   Pending Configuration Items

  1. Outbound call forwarding setup

   

  IP Phone User Guide - Mailbox, Mute and Hold Buttons

  Dialing a Telephone Number

  Activate a dial-tone prompt one of four ways:

  ·         Lifting the headset

  ·         Press the speaker button

  ·         Press an empty line button

  ·         Press the headset button (only when a headset is connected)

  Enter the phone number using your ...

  ]]> Alberto Molina SureTech.com Wed, 17 Sep 2008 18:07:29 -0400 http://www.suretech.com/7618/SurePhones_Manual http://www.suretech.com/6864/How_Do_Group_Content_Permissions_Work Content access permissions are accretive, so if content is attached to any group that allows everyone to edit, then that content will be editable by everyone, even if some groups restrict editing.
  ]]> Josh Little SureTech.com Wed, 26 Mar 2008 15:00:15 -0400 http://www.suretech.com/6864/How_Do_Group_Content_Permissions_Work http://www.suretech.com/6616/What_do_the_TopazPort_Mailer_Statistics_Mean TopazPort Mailer Statistics
  • "Unique Opened" and "Open Rate" under represent the number of unique recipients because they count only successful pings to our servers.  Blackberries, text only readers and all mail readers where the user does not select "download pictures" are not counted.
  • Total opened includes every time the email is opened and read.  Our experience is the actual  number of  readers is somewhere between "Unique" and "Total" and the actual open rate is at least 50% higher than the reported "Open Rate". 
  ]]> Josh Little SureTech.com Wed, 05 Mar 2008 14:15:47 -0400 http://www.suretech.com/6616/What_do_the_TopazPort_Mailer_Statistics_Mean http://www.suretech.com/6615/How_to_use_the_TopazPort_mailer The TopazPort mailer allows you to integrate e-blasts with your web content.  
  • Let your users know about the new edits to your site, and more importantly encourage your users to contribute content to the site.
  • Content for the e-blasts can be selected by choosing content posts on the site you want to include. 
  ]]> Josh Little SureTech.com Wed, 05 Mar 2008 14:13:50 -0400 http://www.suretech.com/6615/How_to_use_the_TopazPort_mailer http://www.suretech.com/6611/Schedule_of_Fees SureSolutions Per Frequency Price Always fast, always reliable cost saving solutions for all technology needs. Fortune 500 quality for small to medium sized companies. Computers, servers, email, phones, voice mail, prompt support, coaching, security, all your online and desktop applications smoothly supporting your workflow! SureTech.com brings the performance, flexibility, security and cost savings of enterprise IT to your business. Get rid of IT hassles and worries with SureSolutions       SureNetwork Evaluation Survey  quarter hour one time $27.50
  ]]> Alberto Molina SureTech.com Tue, 04 Mar 2008 15:42:37 -0400 http://www.suretech.com/6611/Schedule_of_Fees http://www.suretech.com/6523/Logging_In_Again_and_Activating_Your_Account_to_Edit_Your_Posts When you make a post on a site, your account is automatically created with the name and email you use to post.
  
  To activate your account:
  • Hit Login in the top left
  • Hit "Need password"
  • Enter the email you used when you made the post
  • Click the link in the email we send you
  • Set your password
  • If the system doesnt have you logged in at that point just login using the login button at the top left of the screen (you know you are logged in when it says Welcome YOUR NAME at the very top left of the screen.
  • When you are logged in you will be able to edit all the posts you have created.

   

  ]]> Josh Little SureTech.com Wed, 27 Feb 2008 09:07:18 -0400 http://www.suretech.com/6523/Logging_In_Again_and_Activating_Your_Account_to_Edit_Your_Posts http://www.suretech.com/6440/How_can_I_use_my_own_Domain_or_Subdomains Any subdomain, like for example, match.example.org can be pointed externally to an entirely different website or can be pointed internally, so that it becomes a shortcut to a specific page such as example.org/volunteering.
  ]]> Josh Little SureTech.com Mon, 18 Feb 2008 15:37:37 -0400 http://www.suretech.com/6440/How_can_I_use_my_own_Domain_or_Subdomains http://www.suretech.com/6365/Need_a_Password_or_Forgot_my_Password
  • To get a new password click Login at the very top of the site.
  • Click Need password?  
  • Fill in your email address and hit send.
  • Click on the link in your email.
  • Voila!
     

   

  ]]> Josh Little SureTech.com Thu, 14 Feb 2008 10:50:25 -0400 http://www.suretech.com/6365/Need_a_Password_or_Forgot_my_Password http://www.suretech.com/6239/Embedding_CSS_in_a_Post Add CSS inline html:

  
  <style type='text/css'>
  sytle from .css
  
  </style>

  
  Or like this within a div:

  
  style="border: 1px; "

  
  An example:

  
  class .intro

  Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britains political elite

  <font style="margin:0px; margin-bottom: 9px; padding:0px; font-size:16px; color: #990000; font-weight:normal; line-height: 23px;">&lsquo;Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britain&rsquo;s political elite&rsquo;</font>

  ]]> Josh Little SureTech.com Thu, 07 Feb 2008 15:25:19 -0400 http://www.suretech.com/6239/Embedding_CSS_in_a_Post http://www.suretech.com/6057/How_do_I_roll_back_to_a_previous_version_of_a_post
• Click on the post.
• Seeing it is messed up, you can click history just above and to the right of the title of the post:

• Look for the date when the post was last working successfully
• Click the date part of that selection
• Verify it looks correct when you view that page
• Then hit Edit on that version of the page
• Click Save at the bottom of the page.
  If you follow the above and save it, it returns you to whatever previous version you wanted.

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Organizing a Club

Leadership and Governance

The key to sustaining your group is ensuring more than one person has ownership of the group.

Extending ownership involves reaching out to other collaborators and also documenting policies for the organization and management of the group. 

The combination of Leadership (time and effort expeded by individuals) and Governance (documents and policies to guide Leadership efforts) is the essential life force of an organization.  If assembled correctly this combination will give your organization a life of its own.

Organizing a Social

Putting together a Host Committee

If you want a lot of people to come it helps to have lots of people inviting people to  your event. 

There are two key elements to this:

• get a diverse group to act as hosts
• make sure everyone hosting has ownership over the event

Getting a Diverse Host Committee

It is ideal to collect hosts that are spread among the demographics of your constituency.  If you share Hosting duties with only your best friends, then you are less likely to reach into areas of your constituency where you may not already have as strong relationships.

You may also want to consider

• defining a mission for your event
• the diversity of your host committee (age, vocation, socioeconomic)

Reaching Out

Reaching out to collaborators almost always takes personal contanct and rapor.   ...