Adobe Reader crashes when printing

Adobe Reader crashes when printing If you are trying to print from Adobe Reader on the SureDesk™ and the program crashes you will need to follow the simple steps below to get the programs to work correctly. Note Even if the settings are corrected, the program may rarely reset these settings and you will ...

SureDesk™ Care & Feeding

SureDesk™ Care & FeedingThe SureDesk™ at a Glance Computers are not quite like TVs - when you turn them on, you actually interact with your computer in many ways.  This takes some training, both for the computer and for you. For our part the SureDesk™ is a balancing act to find the ...

Installing Citrix for SureDesk™

Installing Citrix for SureDesk™ If you go to https://so3.suretech.com and see the below message that means you need to install the Citrix receiver to access the SureDesk™. Downloading from this webpage is NOT RECOMMENDED because it will most likely not use the most current version of the Citrix receiver. Note If ...

SureDesk™ Password Rules

SureDesk™ Password Rules For safety and security there are rules for the passwords you need to access your SureDesk™ and SureFiles™.   Password must meet complexity requirements Your password must: not contain your user account or parts of your full name that exceed two consecutive characters. be at least six characters in ...

What if I am having problems getting my login to work from a new machine?

It is most likely that you need a browser add-on installed. To fix this, look towards the top of the browser and find a bar that says: "This website wants to run the following add-on: 'Provision Networks Load and License Manager Client from 'Provision Networks'..." All you need to do is click ...