SureDesk™ Care & Feeding

SureDesk™ Care & FeedingThe SureDesk™ is a Work in Progress Computers are not quite like TVs - when you turn them on, you actually intaract with your computer in many ways.  This takes some training, both for the computer and for you. For our part the SureDesk™ is a balancing act to find ...

Setting up Microsoft Entourage 2008 for use with SureMail

Setting up Microsoft Entourage 2008 for use with SureMail  Setting up Microsoft Entourage 2008 for use with SureMail     Introduction Entourage 2008 provides a number of cosmetic and functional upgrades to Entourage 2004, but in terms of setting it up to connect with your SureMail Exchange mailboxes, there is very little difference. These instructions show you how to ...

Exchange ActiveSync: Windows Moble 6.0 Setup

Exchange ActiveSync: Windows Moble 6.0 Setup Wireless setup of Exchange ActiveSync: Windows Mobile 6.0 Standard     Pre-requisites for wireless setup You will need the following items to get started:   -          Thoughtbus mailbox -          Active Internet connection to Windows Mobile Smartphone     Wireless ActiveSync setup Ensure that your wireless device is in ...

Setting Up SureMail With Entourage 2008

Setting Up SureMail With Entourage 2008Setting up Microsoft Entourage 2008 for use with Thoughtbus     Introduction Entourage 2008 provides a number of cosmetic and functional upgrades to Entourage 2004, but in terms of setting it up to connect with your SureMail Exchange mailboxes, there is very little difference. These instructions show you how to ...

Customer Support

Our team is here to help We make it easy to get support for any aspect of your IT with just one email or phone call. Our primary hours are work day hours, with premium support available after hours.  The easiest way to get support is to email us ...

How to Install IT Reach

     1.   Go to https://secure.logmein.com/ and log in.      2.   Click on "Installation Links" on the side bar      3.   In the Installation Links page select the appropriate installation link. If the installation you want is not there contact your manager.      4.   Copy and paste the installation ...

Invitation To The SureNetwork™ Survey

 Your first step to "get rid of IT" worries

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The Sure Network™ Health Survey (SNES) is an analytical process and interactive workshop that helps Provider and Client to collaboratively define and evaluate a Provider engagement process. The survey and report allow Provider to assess Client current processes, methods, infrastructure, goals and objectives and to understand Client’s business drivers. The survey and report also allow Client to asses Provider working services practice and methods.

 

SureOffice™ Network Evaluation Survey

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The SureTech.com SureOffice™ 

Your first step towards solutions that are:

    
  • Always fast
  • Never Broken

How do I change my SureFiles™ Password?

How do I change my SureFiles™ Password?You can now automatically submit a request to change your SureFiles™ password. Your password is not changed automatically. We will send you an email when your password has been successfully changed.   1.  To change your password, connect to at least one of your shared drives.   2.  Then click this ...

Mapping your SureFiles Drives

Mapping your SureFiles DrivesAfter successfully configuring your secure conection to SureFiles™, you may now map your shared drives.  You accomplish by following the steps below.   I. Ensure that you are securly connected to SureFiles™ Before you begin insure your Secure Connection to SureFiles is connected.  To determine your connection is ...

Getting Started With SureFiles

Getting Started With SureFilesI. Setting up you secure connection to SureFiles   1.  Click this link to download the Citrix VPN plugin. 2.  Enter your User Name and Password* and clck the "Log On". 3.  On the next page select click the lock icon.  This will begin the installiation process. ...

How do I set up my IMAP Email Configuration?

How do I set up my IMAP Email Configuration?The following are steps to configure your IMAP email account with SureTech.com. Setting up your IMAP Account with Outlook 2007   1.  Open Outlook and Select Tools->Account Settings from the main menu. 2.  Select "New" from the "Account Settings" window.     3.  In the new "Add New ...

Configure iPhone for SureMail

Configure iPhone for SureMailSetting up the iPhone using Exchange ActiveSync (iPhone firmware v. 2.0 only)   Introduction This procedure walks through configuring an iPhone for synchronization with your SureMail mailbox via Exchange ActiveSync.   ActiveSync will wirelessly synchronize your mail folders, your contacts, and your calendar with your iPhone.   Note that ...

Configure Outlook 2007 with SureMail

Configure Outlook 2007 with SureMailNote: Screenshots are from Windows Vista, but the procedure is the same for Vista and XP   Part 1 - Creating a new Profile   1.  Click the Start button choose “Control Panel”, and on the left-hand pane, click “Classic View”.  Then choose “Mail” from the list of ...

Open another users SureMail™ calendar through Entourage

(1)   From within Entourage, choose “File – Open Other User’s Folder” (2)   Click the “Find User” button. (3)   Enter the first few letters of the name of the person whose folder you want to open, and click “Find”. (4)   Highlight the person’s name, and click “Advanced…” (5)   Here, you need ...

How to change your SureMail Password?

How do I change my SureMail™ password?   In order to change you SureMail™ password, please use the Outlook Web Access interface.  (It cannot be done with the standard Outlook client.)  Logon to Outlook Web Access by browsing to https://outlook.suretech.com.  After logging into your SureMail ...

SurePhones Manual

Known Issues Call conference only works with 3 way calling on hard phones.  Soft phones can reportedly handle up to 10 simultaneous calls Currently it is not possible to automatically hit dial and successfully call a number from the Caller ID list - these must be redialed manually.   Key ...

Satisfaction Survey

Schedule of Fees

SureSolutions™ Per Frequency Price Always fast, always reliable cost saving solutions for all technology needs. Fortune 500 quality for small to medium sized companies.   Computers, servers, email, phones, voice mail, prompt support, coaching, security, all your online and desktop applications – smoothly supporting your workflow! SureTech.com brings ...